Programme #: 128780-1

The purpose of this micro-credential is to provide a credential that recognises the core, transferable service sector skills
required by people who wish to excel in customer service roles.
This micro-credential will provide customer service skills and knowledge required for individuals to work as part of an effective
team to foster a safe, sustainable, and productive workplace.

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Communicate with a diverse range of people in a workplace environment.
You will become a more confident person in leading a presentation with an audience in a workplace situation.
Learn about the importance of communication with diverse people from different cultures.

'- Theory: Yes
- Practical: No

Learn the means to explain practices used to detect and reduce theft and fraud, and how to effectively communicate any issues that may arise.

Learn the ins and outs of being a Store Detective! This is a great course that will provide you with the means to explain practices used to detect and reduce staff and customer theft n fraud in a retail or distribution environment. You’ll learn the legal definitions, terminology used and the consequences that can occur.

Programme #: 127743-2

The aim of this micro-credential is to equip learners with the skills
and knowledge required for entry-level roles in hospitality, retail, and travel and tourism environments.
Learners will develop core competencies in communication,
customer service, and sales, while gaining essential knowledge of safe work practices and food safety requirements.

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Develop personal behaviours and etiquette for the workplace. Tutuki means “to extend and succeed”.
An inspirational, empowering journey that’s full of fun!
Tutuki is perfect for developing personal communication skills, good manners, etiquette and behaviour that is appropriate in the workplace as well as the benefits of working with a diverse team.

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Maintain positive customer service interactions in a retail environment while following safe work practices.

Retail employers are always seeking new staff who understand the importance of creating a respectful and enjoyable experience for the customer. Being safe, positive and efficient is mandatory for all staff to look after their customers and keep the business healthy, safe and thriving!

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Communicate and collaborate in a team, provide feedback and understand aspects of sleep management.
Work as a team to become a better listener and communicator, and gain skills to be a great leader.
Understand how to give feedback to people you work with, communicate, and collaborate in a team and understand why a good night’s sleep is important.

Programme #: 127741-2

The purpose of this 20 credit micro-credential is to provide learners with an opportunity for students to get real hands-on experience serving in a café, working with customers while at the same time learning essential sales techniques and skills. Learners will gain knowledge and skills of customer service techniques and product promotion.

Programme #: 129205-1

The aim of this 20 credit micro-credential is to provide learners with an opportunity for students to get real hands-on experience working within service industries environments. Learners will gain skills and knowledge in stock handling and safe working practices,
customer interactions and meeting customer needs, product information and management of theft or fraud in a service industry
environment.

'- Theory: Yes
- Practical: Yes (workplace or simulated)

The service industry requires you to have a wide range of skills. This starter package will give the best start!
This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.