Discover the art and science of coffee.

A practical, two-day introduction to barista work — covering everything from coffee origins and bean production to espresso preparation and milk texturing. Learners gain hands-on experience producing quality drinks while building industry knowledge and confidence.

Essential knowledge for anyone managing or supervising food operations.

This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.

The perfect introduction to the world of hospitality.
Participants learn about workplace safety, product knowledge, and the importance of maintaining a secure, hazard-free environment. This course prepares learners for both front- and back-of-house roles and helps them understand compliance expectations under the Food Act 2014.

- Theory: Yes
- Practical: No

Essential knowledge for anyone managing or supervising food operations.

This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.

People who attend this course will learn how to:
− Explain the role and functions of the Health and Safety Representative under the Health and Safety at Work Act 2015 and its Regulations;
− Explain the role of a Health and Safety Representative as an advocate for workers;
− Identify the obligations of a PCBU and WorkSafe New Zealand towards the Health and Safety Representative;
− Describe the risk management process and the importance of communication with workers and management;
− Describe the purpose, procedures and obligations applicable to a Provisional Improvement Notice (PIN); and
− Describe the rights and process for ceasing unsafe work.

Upskill existing staff or prepare learners for higher-level hospitality roles.
Participants expand their knowledge of food safety, coffee production, and responsible alcohol service. They gain confidence working across a range of hospitality settings while understanding compliance and customer-care obligations.

- Theory: Yes
- Practical: No

Essential knowledge for anyone managing or supervising food operations.

This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.

People credited with this unit standard are able to describe the principles of health and safety risk assessment and apply health and safety risk assessment to a job role in accordance with regulatory requirements and industry good practice.

Help your learners stand out for exceptional service.
This course equips participants with the safe work habits and customer-interaction skills needed in retail and service environments. Learners gain the confidence to communicate effectively, handle enquiries, and build positive customer relationships — creating great first impressions every time.

- Theory: Yes
- Practical: (workplace)