Advanced Customer Service

Turn good service into great service.
Designed for those with some industry experience, this course refines communication, product knowledge, and behavioural-style awareness. Learners build confidence in handling complex customer needs and gain the professional polish that employers value.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Advanced Customer Service

Turn good service into great service.
Designed for those with some industry experience, this course refines communication, product knowledge, and behavioural-style awareness. Learners build confidence in handling complex customer needs and gain the professional polish that employers value.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Alcohol Managers Course (LCQ)

Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

- Theory: Yes
- Practical: No

Alcohol Managers Course (LCQ)

Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

- Theory: Yes
- Practical: No

NB: LIVE Online
Delivered as a one-day workshop, with learners completing the remainder of assessments independently the next day.

Alcohol Managers Course (LCQ)

Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

- Theory: Yes
- Practical: No

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Barista 101

Discover the art and science of coffee.
A practical, two-day introduction to barista work — covering everything from coffee origins and bean production to espresso preparation and milk texturing. Learners gain hands-on experience producing quality drinks while building industry knowledge and confidence.

Bartenders Kickstarter

Give aspiring bartenders the head start they need.

Through roleplay and practical activities in Seaside Sally’s, learners develop product knowledge, host responsibility, and customer-engagement skills. The course introduces responsible alcohol service and prepares participants to work safely and professionally in licensed environments.

Business Communication 101

Enhance professional communication and confidence.
This course teaches how to write formal correspondence, minutes, and reports, and how to conduct interviews effectively. Learners practise structured communication that conveys ideas clearly and professionally – a valuable skillset for any business environment.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Business Communication Kickstarter

A confidence-building introduction to professional communication.
Learners practise speaking to groups, communicating with diverse people, and conducting interviews. This practical starter develops cultural awareness and presentation skills – ideal for those preparing to represent their organisation or community.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Business Communication Basics

Build workplace communication capability.
Learners practise writing clear internal and external correspondence, short reports, and graphics-based documents. They gain confidence using workplace language and presentation styles that employers expect. A practical option for secondary students or adult learners preparing for administrative or customer-service roles.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Café Counter Service

Give learners a real taste of hospitality.
This lively course introduces the skills required to work confidently in cafés and food-service settings. Participants practise food safety, counter service, and beverage preparation while learning how to deliver friendly, efficient service. A perfect introduction to hospitality for schools and community groups.

Chef's Starter Kete

An introduction to the culinary world.
Learners explore key culinary terms, food-safety principles, and contamination-control methods required under the Food Act 2014. They gain an understanding of ingredients, preparation methods, and safe kitchen practice — forming a strong base for further hospitality training.

- Theory: Yes
- Practical: No

Child First Aid

Focused care for infants and children.

This half-day workshop provides the knowledge and practical skills required to respond to common medical and trauma situations involving children. Ideal for parents, caregivers, and early-childhood staff, it meets WorkSafe NZ first-aid requirements and results in a two-year Child First Aid certificate.

NB: First Aid Courses
not available in all areas of NZ - please ask.

Comprehensive Food Safety

Essential knowledge for anyone managing or supervising food operations.

This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Comprehensive Food Safety

Essential knowledge for anyone managing or supervising food operations.

This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: LIVE Online
Delivered as a one-day workshop, with learners completing the practical assessment within their workplace.

Comprehensive Food Safety

Essential knowledge for anyone managing or supervising food operations.

This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Customer Service Kickstarter

A fun, hands-on introduction to customer service.
Using ITS’s Seaside Sally’s simulated workplace, learners work together to deliver quality service to “tourists” while developing communication and teamwork skills. They discover the value of diversity, learn to serve customers with respect, and gain confidence engaging with people from all walks of life.

First Aid Refresher

Keep first-aid skills sharp and compliant.

A concise update course for those holding a current certificate (valid within the past three months of expiry). Learners practise realistic CPR and emergency scenarios, ensuring they remain confident and WorkSafe NZ-compliant. The refreshed certificate is valid for two years.

- Learners can only refresh their current First Aid Cert which has not expired for more than 3 months. Please supply a copy of your current FIrst Aid Certificate when making your booking.

NB: First Aid Courses
not available in all areas of NZ - please ask.

Flash Drinks and Kai

Bring learning to life through creativity and connection.

Learners explore the art of entertaining, preparing food, and creating mocktails in a fun, interactive setting. They build teamwork, planning, and customer-service skills while gaining independence and confidence. The best part? Everyone enjoys what they’ve made — a great recipe for learning success and social engagement.

Food Safe, Service Smart

Build a foundation of safety and service excellence.
Learners gain practical knowledge of food safety, customer service, and the correct delivery of food and beverages. They practise communication and teamwork while developing the habits that underpin professional hospitality service.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Foundation First Aid

Comprehensive one-day first-aid training.

Learners gain the knowledge and confidence to respond to common medical emergencies and injuries. The course covers CPR, choking, trauma management, and anaphylaxis awareness. It meets national standards and provides a two-year Foundation First Aid certificate.

NB: First Aid Courses
not available in all areas of NZ - please ask.

Great Coffee and Safe Food L2

Essential training for future baristas and food handlers.
Learners get hands-on with espresso machines, practising beverage preparation and safe food-handling techniques. They also explore the journey from bean to cup and learn about contamination control and hygiene standards required under the Food Act 2014. A highly practical entry point into the café or hospitality sector.

Great Coffee and Safe Food L3

Raise the bar for coffee excellence.
Learners advance their espresso skills and deepen their understanding of food safety and contamination control. The course blends hands-on barista practice with essential knowledge of workplace hygiene, producing capable, safety-conscious hospitality staff.

NB: PRE-REQUISITE:
Students MUST have successfully completed u17285 within one year previously with ITS.

Options are available - Talk to us!

Hapai

Lift confidence, communication, and self-awareness.
Hāpai strengthens interpersonal and customer-service skills, explores communication styles, and builds understanding of how behaviour, sleep, and wellbeing affect performance. It’s an empowering course that helps learners become positive, reliable team members.

- Theory: Yes
- Practical: Yes (workplace or simulated)