Advanced Customer Service

- Theory: Yes
- Practical: Yes (workplace or simulated)

Become a retail superstar by using your new salesperson skills and customer service techniques.
Learning the skills required to be successful in retail are only a couple of things that this course offers.

You will learn about the importance of product knowledge and effective communication skills. Also delves into the world of theft and fraud and the effect that can have to the workplace.

Barista 101

Interested in becoming a barista or just love anything coffee? Then this course is perfect for you! Discover the wonderful world of coffee and lots more.

Two days of practical learning - with plenty of hands-on experience on the espresso machines, making coffees. Learn about the history and production of coffee, understand more about the beans used to make great coffee.

Business Communication Kickstarter

- Theory: Yes
- Practical: Yes (workplace or simulated)

Communicate with a diverse range of people in a workplace environment.
You will become a more confident person in leading a presentation with an audience in a workplace situation.
Learn about the importance of communication with diverse people from different cultures.

Chef's Starter Kete

- Theory: Yes
- Practical: No

A great introduction for anyone who wants a career in the kitchen.

Gain an understanding of the culinary products and terms used in the industry. Learn about the safe food practices required for all food handlers, which is a requirement under the Food Act 2014.

First Aid Refresher

2 hours shorter than the Foundation First Aid course - First Aid Refresher is just that, a course to refresh
a learner’s knowledge. As such, there is no specific assessments. However, learners will be observed
completing some practical scenarios in CPR, choking, traumatic injuries and medical emergencies.

Learners are expected to fully participate in every aspect of the course. This can include practical
scenarios, group discussions or tabletop exercises.

• Meets WorkSafe NZ requirements for first aid training.
• It will give you a First Aid Refresher certificate that is valid for 2 years

Foundation First Aid

This 1 day first aid course is ideal for anyone wanting to learn the basics of first aid.
This course includes all course content from the Provide Basic Life Support course and covers the
NZQA unit standards 6401 and 6402. This course has a further focus on providing first aid for traumatic
injuries (burns, fractures, dislocations, soft tissue injuries and poisoning) and medical emergencies
(heart attacks, diabetic emergency, asthma attack, seizure and stroke).

In addition, for ITS courses an awareness of Anaphylaxis is also taught on this course
• Eligible for NZQA unit standards 6401 and 6402.
• Meets WorkSafe NZ requirements for first aid training.
• It will give you a Foundation First Aid certificate that is valid for 2 years

Hapai

Hāpai means “to lift up, support, elevate, to start off on a new journey”. This course is ideal for any student, community member or employee who wants to achieve essential communication skills and gain an understanding how some actions can affect performance in the workplace.

This is just one of our many fabulous work-ready courses. Our Hāpai course ticks a lot of boxes when it comes to important life skills. Learn strategies for dealing with customers or colleagues with different behaviour styles. Master the technique of communicating effectively, breaking down barriers and managing tough conversations with staff and customers. Learn about the importance of managing your sleep.

Hospo skills Essentials L3

- Theory: Yes
- Practical: No

Essential transferable skills for anyone currently working in hospo and wanting to upskill their knowledge or branch out with a career change into hospitality.

This course enables you to learn the important information required to be a hospitality superstar; from correct kitchen practices, the history of coffee and responsible service of alcohol.

Advanced Customer Service

This training is most suited for those that previously have had a taster of working in a customer service environment. Learn the skills and qualities needed to become a confident customer service superstar.

Have you already worked in a retail or hospo environment? Great! This course is perfect for you! Learn the skills and qualities needed to become a confident customer service superstar!

Understand the importance of product knowledge including features and benefits and how to accommodate different behaviours and requirements in the workplace.

Bartenders Kickstarter

Must-have service industry skills that will give you the edge to being successful in the hospitality and service industry. A perfect taster for anyone wanting to pursue a career in hospitality.

Learn how to be a responsible host and how to maintain a responsible drinking environment. Two days of interactive learning and roleplay in the context of Seaside Sally’s (our simulated workplace environment) will give students understanding of the real expectations of the industry and hone their hospitality skills.

Business Communications Basics

- Theory: Yes
- Practical: Yes (workplace or simulated)

Develop the ability to write internal communication and external correspondence, as well as a short report for a workplace.
Learners will be able to give information to clients and respond to enquiries and identify the purpose of graphics in communication; and communicate using graphics.

Comprehensive Food Safety

Great course for supervisors and managers in any business that sells, serves or prepares food.
Learn about working with and managing a Food Control Plan - compliance will become easy when you learn the steps to take.
Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable. This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Understand the food safety measures as required by the Food Act 2014
• Know compliance requirements for a Food Control Plan
• Know correct and safe food practices and control methods used in the industry
• Identify contamination hazards in a food business
• Gain in-depth understanding of methods used to control hazards that cause food-borne illness and food spoilage
• Maintain effective personal hygiene and correct practices when working with food
• Understand the critical control points in a food business and able to take corrective action if required.
• Know the importance of food safety principles and the requirements for safe food.

Flash Drinks and Kai

Let’s make flash drinks, yummy food and enjoy lunch as a group!
An interactive taster course for the disabled that teaches you the art of entertaining, food preparation and making flash drinks.

This course is perfect for anyone that wants to learn the basic skills, enjoys hands on learning, social interaction and working as a team. Master the art of making a variety of sandwiches, tasty mocktails and serving customers. The highlight of this course, is that you get to enjoy your creations, but also fulfilling your kete with not only newly gained confidence, a sense of achievement, but also valuable transferable skills.

Great Coffee and Safe Food - L2

Be prepared to work in the hospitality industry by getting a real taste for what the role involves! Employers are always thrilled to bring on new staff who have already completed their basic hospitality training. Become confident taking orders, preparing counter food and learning about safe food practices which are required by all food handlers and beverage creators.

All learners get plenty of hands-on experience on the espresso machines. You will not only be able to make an exceptional brew but also be knowledgeable on coffee bean production and the history of turning those beans into the coffee we drink today! You will walk away with NZQA unit 167 which is an essential training for all food handlers and meets the compulsory training requirements of all food handlers under the Food Act 2014, from market stalls, cafes and restaurants to senior living and childcare centers.

High Tea

There is more to life than just COFFEE! Learn ways to prepare and serve tea with flair, as well as providing excellent table service.

Add a touch of class with a practical hands-on High Tea. Learn to prepare, present and perfect a High Tea with all the trimmings. Prepare sandwiches and provide table service, while also giving a great customer experience. This 2-day course is very interactive, and it will not only teach you to make a good cup of tea, it will help you become a more confident communicator.

Hot Chocolate and Barista Basics

A super practical 2-day course with no written course work. This introductory course is ideal for anyone wanting to become more confident on an espresso machine, wanting a career as a barista or for those that just want to give it a go!

This course covers:
• Rules around a coffee machine
• Coffee extraction
• Milk magic
• Hot Chocolate heaven
• And lots more...

Alcohol Managers Course (LCQ)

This course covers all the training required for the LCQ.

LCQ is also an essential qualification for those required to apply for their Duty Manager’s Certificate achieving NZQA Units 4646 & 16705.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

Business Communication 101

- Theory: Yes
- Practical: Yes (workplace or simulated)

Businesses function smarter when staff have the ability to communicate efficiently with customers as well as fellow workers.
Develop the ability to write internal communication and external correspondence, as well as a short report for a workplace.
Learners will be able to write business correspondence to convey complex ideas and/or information. You will also learn the art and be able to write minutes for a formal meeting for a workplace.

Café Counter Service

The Hospitality Industry is an exciting and rewarding industry to work in. This course is ideal for anyone who wants to dip their toes in the water of hospitality or are just starting out in this bustling industry.

Get a real taste of what hospo is like and feel ready & prepared for work in the industry. Employers are always looking for people that have already completed their basic industry training. Learn about the safe food practices essential for all food handlers, required under the Food Act 2014. Taking orders, preparing counter food and beverages and serving customers are

Customer Service Kickstarter

This course is perfect for those that enjoy interactive and hands-on learning. Grasp the skill of interacting and selling to a diverse audience while working in a team.

This all takes place at our simulated Seaside Sally’s, where you will be working as a team to look after the tourists from the cruise ship. Learn how to interact with and appreciate all people who are different from you. NZ is a melting pot of diverse people - we are all different and unique! You will gain an understanding that these skills and traits can be beneficial in the workplace, and at the same time boosting two of the great outcomes this course offers.

Food Safe, Service Smart

- Theory: Yes
- Practical: Yes (workplace or simulated)

Safe food served with great service provides an exceptional customer experience.
A perfect package for anyone that wants to start working in hospitality.
Understand the importance of food safety and learn key formative skills you need to start your new career!

Great Coffee and Safe Food - L3

Unlock the secrets of exceptional coffee with our Great Coffee Safe food course! Learn to expertly prepare and present espresso beverages that will impress any palate.

Delve into the essentials of food safety as you gain vital knowledge about contamination hazards and effective control methods used in food establishments.

This comprehensive course blends hands-on skills with critical food safety practices, ensuring you not only serve great coffee but do so responsibly. Elevate your barista game while prioritizing health and safety in every cup!

Hospo skills Essentials L2

- Theory: Yes
- Practical: No

A fantastic entry-level course covering the essentials needed to work in a safe environment (both Front of House and Back of House) and the importance of product knowledge and information.

Workplace safety is everyone’s responsibility – from preparing the food correctly, to following policies and procedures, to identifying any potential hazards.

ITS Customer Care Champions

- Theory: Yes
- Practical: (workplace)

Elevate your customer service skills with our “Customer Care Champions” course!
Designed for aspiring retail professionals, this program teaches you essential safe work practices to ensure a secure environment while working under supervision.

You’ll gain valuable techniques for interacting with customers in a service delivery context, enhancing their experience and fostering loyalty. Learn how to communicate effectively, address customer needs, and handle inquiries with confidence.

This course empowers you to become a champion of customer care, ready to make a positive impact in any retail setting. Join us and take the first step towards a rewarding career in customer service!