'- Theory: Yes
- Practical: Yes (workplace or simulated)

Develop the ability to write internal communication and external correspondence, as well as a short report for a workplace.
Learners will be able to give information to clients and respond to enquiries and identify the purpose of graphics in communication; and communicate using graphics.

'- Theory: Yes
- Practical: No

Learn the means to explain practices used to detect and reduce theft and fraud, and how to effectively communicate any issues that may arise.

Learn the ins and outs of being a Store Detective! This is a great course that will provide you with the means to explain practices used to detect and reduce staff and customer theft n fraud in a retail or distribution environment. You’ll learn the legal definitions, terminology used and the consequences that can occur.

Programme #: 127743-2

The aim of this micro-credential is to equip learners with the skills
and knowledge required for entry-level roles in hospitality, retail, and travel and tourism environments.
Learners will develop core competencies in communication,
customer service, and sales, while gaining essential knowledge of safe work practices and food safety requirements.

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Safe food served with great service provides an exceptional customer experience.
A perfect package for anyone that wants to start working in hospitality.
Understand the importance of food safety and learn key formative skills you need to start your new career!

'- Theory: Yes
- Practical: No

A taster for anyone wanting to work in the hospitality industry.

Learn knowledge of alcoholic and non alcoholic beverages and how these are presented in the industry. Understand the importance of being a responsible host to keep your customers, staff and community safe.

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Businesses function smarter when staff have the ability to communicate efficiently with customers as well as fellow workers.
Develop the ability to write internal communication and external correspondence, as well as a short report for a workplace.
Learners will be able to write business correspondence to convey complex ideas and/or information. You will also learn the art and be able to write minutes for a formal meeting for a workplace.

Programme #: 127742-2

The aim of this micro-credential is to provide learners with employability skills and to enable learners to be work ready.
Learners will develop communication and stress management skills, employment relationship knowledge, and self-management and time management strategies to successfully function in the
workplace environment.

Programme #: 129205-1

The aim of this 20 credit micro-credential is to provide learners with an opportunity for students to get real hands-on experience working within service industries environments. Learners will gain skills and knowledge in stock handling and safe working practices,
customer interactions and meeting customer needs, product information and management of theft or fraud in a service industry
environment.

Programme #: 128780-1

The purpose of this micro-credential is to provide a credential that recognises the core, transferable service sector skills
required by people who wish to excel in customer service roles.
This micro-credential will provide customer service skills and knowledge required for individuals to work as part of an effective
team to foster a safe, sustainable, and productive workplace.

'- Theory: Yes
- Practical: No

Essential transferable skills for anyone currently working in hospo and wanting to upskill their knowledge or branch out with a career change into hospitality.

This course enables you to learn the important information required to be a hospitality superstar; from correct kitchen practices, the history of coffee and responsible service of alcohol.

'- Theory: Yes
- Practical: No

A great introduction for anyone who wants a career in the kitchen.

Gain an understanding of the culinary products and terms used in the industry. Learn about the safe food practices required for all food handlers, which is a requirement under the Food Act 2014.

'- Theory: Yes
- Practical: (workplace)

Elevate your customer service skills with our “Customer Care Champions” course!
Designed for aspiring retail professionals, this program teaches you essential safe work practices to ensure a secure environment while working under supervision.

You’ll gain valuable techniques for interacting with customers in a service delivery context, enhancing their experience and fostering loyalty. Learn how to communicate effectively, address customer needs, and handle inquiries with confidence.

This course empowers you to become a champion of customer care, ready to make a positive impact in any retail setting. Join us and take the first step towards a rewarding career in customer service!

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Maintain positive customer service interactions in a retail environment while following safe work practices.

Retail employers are always seeking new staff who understand the importance of creating a respectful and enjoyable experience for the customer. Being safe, positive and efficient is mandatory for all staff to look after their customers and keep the business healthy, safe and thriving!

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Communicate and collaborate in a team, provide feedback and understand aspects of sleep management.
Work as a team to become a better listener and communicator, and gain skills to be a great leader.
Understand how to give feedback to people you work with, communicate, and collaborate in a team and understand why a good night’s sleep is important.

'- Theory: Yes
- Practical: No

Learn the importance of effective communication and product knowledge to be successful in retail.

Learning the skills required to be successful in retail are only a couple of things that this course offers.

You will learn about the importance of product knowledge and effective communication skills. Also delves into the world of theft and fraud and the effect that can have to the workplace.

'- Theory: Yes
- Practical: Yes (workplace or simulated)

An opportunity for students to get real hands-on experience – serving in a café and working with customers and get assessed on the skills that they will learn along the way.

Live online
Health & Safety Reps Course
1 Day (9am-4pm with Assessment completed after the course)
NZQA Level 3
People who attend this course will learn how to:
− Explain the role and functions of the Health and Safety Representative under the Health and Safety at Work Act 2015 and its Regulations;
− Explain the role of a Health and Safety Representative as an advocate for workers;
− Identify the obligations of a PCBU and WorkSafe New Zealand towards the Health and Safety Representative;
− Describe the risk management process and the importance of communication with workers and management;
− Describe the purpose, procedures and obligations applicable to a Provisional Improvement Notice (PIN); and
− Describe the rights and process for ceasing unsafe work.

Programme #: 127741-2

The purpose of this 20 credit micro-credential is to provide learners with an opportunity for students to get real hands-on experience serving in a café, working with customers while at the same time learning essential sales techniques and skills. Learners will gain knowledge and skills of customer service techniques and product promotion.

'- Theory: Yes
- Practical: Yes (workplace or simulated)

Develop personal behaviours and etiquette for the workplace. Tutuki means “to extend and succeed”.
An inspirational, empowering journey that’s full of fun!
Tutuki is perfect for developing personal communication skills, good manners, etiquette and behaviour that is appropriate in the workplace as well as the benefits of working with a diverse team.

Programme #: 127744-2

The aim of this 20 credit micro-credential is to provide learners with
an opportunity for students to get real hands-on experience working within a hospitality environment preparing food and beverage items for service. Learners will gain skills and knowledge in culinary products and food safety, alcoholic and non-alcoholic beverages and how these are served in a hospitality environment.