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Cancellation Policy

Course Cancellation and Refunds Policy:

TERMS & CONDITIONS

 

Short Courses for Individuals

 

Booking cancellation: Up to 7 days before the course – If a student cannot attend a course they have paid for, then they will be offered a transfer to an alternative course. If no acceptable alternative dates are available to the student, then a refund will be given. 7 working days’ notice of booking cancellation is required by the student to be eligible for full refund of course fees.

 

Late cancellation: Notice of cancellation given to ITS less than two working days before the course will be held to be a late cancellation.

 

The following fees will apply:

 

  • Booking cancellation – Up to 7 days before (full refund or transfer)

  • Cancellation within 7 days of Course – (part-refund or transfer)

  • Late cancellation of course – Less than 2 working days (full course fee payable, no refund)

  • Transfer to a later date – admin fee of $50 will apply.  Industry Training Solutions Ltd may waive fee on a case-by-case basis.

 

Refunds: Any expenses other than course fees, incurred by Industry Training Solutions Ltd, (i.e. traveling, accommodation or stationery), will only be refunded if Industry Training Solutions Ltd is able to gain a refund on these expenses. A simple change of mind does not get a refund.

 

No show: If a student fails to attend a booked course on the day without notice there is no refund, and if course fees are on account, full account is payable. 

 

Re-Schedule of course by ITS: Industry Training Solutions Ltd reserves the right to reschedule any booking for a later date – transfer fee may be waived in this instance.

 

Correspondence / E-Shop

No refund given

 

Group Courses

 

Iwi / Community Group / Business Groups:

  • Your booked course may be re-scheduled by you for an agreed later date with a full 10 working days’ notice. When re-booking for a later date an administration of $150 will apply.

  • 15 working days’ notice must be given when cancelling a booked and confirmed course. Any time thereafter will be held to be a late cancellation and the full course fee will be payable.

  • Any expenses other than course fees incurred by ITS (i.e. travelling, accommodation, stationery etc.) will only be refunded if ITS is able to recover a refund on these expenses.

  • ITS may waive these fees on a case-by-case basis.

 

Policies on Iwi / Community Group / Business Group Bookings are contained in Documents sent to the Client and listed below

 

Schools Courses (per 2024 MoU)

 

  • Your booked course may be re-scheduled by you for an agreed later date with a full 10 working days’ notice. When re-booking for a later date an administration of $50 will apply.

  • 15 working days’ notice must be given when cancelling a booked and confirmed course. Any time thereafter will be held to be a late cancellation and the full course fee will be payable.

  • Any expenses other than course fees incurred by ITS (i.e. travelling, accommodation, stationery etc.) will only be refunded if ITS is able to recover a refund on these expenses.

  • ITS may waive these fees on a case-by-case basis.

 

Policies on Schools Courses are contained in Documents sent to the Client and listed below

 

Programmes or MICRO-Credentials


- refer to the Education and Training Act 2020 - Section 357 Refund entitlements of domestic students. 

(1) This section applies to a domestic student who:

(a) is enrolled at a private training establishment for all or part of a programme or micro-credential of more than 3 months’ duration; and 

(b) withdraws from that programme or micro-credential within the refund period. 

(2) The student is entitled to a refund of the payment (or the sum of any payments) made by the student in respect of the programme or micro-credential that exceeds $500 or 10% of the amount of that payment or the sum of those payments, whichever is the lesser. 

(3) Despite subsection (2), a private training establishment must: 

(a) allow every domestic student enrolled in a programme or micro-credential that is of less than 3 months’ duration to withdraw from it within a period (being less than 7 days) specified by NZQA; and 

(b) refund to every domestic student who so withdraws a minimum amount or proportion, specified by NZQA, of any payments made by the student to the establishment in respect of the programme or micro-credential. 

(4) If the student withdraws from a programme or micro-credential within the refund period, the independent trustee must refund all payments made to it by the private training establishment in respect of the programme or micro-credential: 

(a) to the trustee of the student’s new education provider; or 

(b) if the fee has been paid for by student loan, to MSD; or 

(c) to the student, if neither paragraph (a) nor (b) applies. 

(5) When the refund period, in relation to any fees paid by or behalf of a student, has expired:

(a) the fees paid must continue to be held in trust by the independent trustee and the private training establishment must be paid from the trust in the manner prescribed in the rules made under section 452; or 

(b) the private training establishment may, if NZQA approves, make alternative arrangements in relation to the fees paid. 

 

 

Related procedures / documents:

  • Private Training Establishment Registration Rules 2013

  • Policy on processing refunds (2.4)

  • Supply Agreement Iwi Community Group Business

  • Group Course Booking Policy

  • Schools’ MoU

 

ITS Code Self Review:

ITS Code of Practice - Self Review Attestation - Nov 2023

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