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Pakeke hapori akō
Discover a range of ACE Funded courses
- Waikato, Bay of Plenty
& Manawatu
View the ACE Course Criteria and T&C HERE
2026 Enrolments
are OPEN!
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Customer Service Kickstarter
Employability Skills
2 Days: 9am - 3pm
A fun, hands-on introduction to customer service.
Using ITS’s Seaside Sally’s simulated workplace, learners work together to deliver quality service to “tourists” while developing communication and teamwork skills. They discover the value of diversity, learn to serve customers with respect, and gain confidence engaging with people from all walks of life.
NZQA units Included:
377 | 2 credits
Demonstrate knowledge of diversity in workplaces
9677 | 3 credits
Communicate in a team or group which has an objective
28145 | 2 credits
Interact with customers in a service delivery context
24871 | 2 credits
Complete complex forms
57 | 2 credits
Provide customer service
Palmerston North
4th - 5th May 2026
Barista 101
Employability Skills
2 Days: 9am - 3pm
Interested in becoming a barista or just love anything coffee? Then this course is perfect for you! Discover the wonderful world of coffee and lots more.
Two days of practical learning - with plenty of hands-on experience on the espresso machines, making coffees. Learn about the history and production of coffee, understand more about the beans used to make great coffee.
NZQA units Included:
17285 | 4 credits
(level 2)
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision
17284 | 3 credits
(level 3)
Demonstrate knowledge of coffee origin and production
Palmerston North
11th - 12th May 2026
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Address
Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487