Essential knowledge for anyone managing or supervising food operations.

This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Comprehensive one-day first-aid training.

Learners gain the knowledge and confidence to respond to common medical emergencies and injuries. The course covers CPR, choking, trauma management, and anaphylaxis awareness. It meets national standards and provides a two-year Foundation First Aid certificate.

NB: First Aid Courses
not available in all areas of NZ - please ask.

Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

* 1 day Pre-Requisite
This includes completing our Pre Assessment Project (PAP) prior to attending.

Develop well-rounded café and customer-service skills.

Participants learn to serve confidently in hospitality environments, combining customer engagement, product knowledge, and sales techniques. This micro-credential strengthens service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or customer-focused hospitality roles.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Programme #: 127742-2

Prepare learners to succeed in employment and further study.
Participants build confidence through teamwork, communication, stress management, and self-organisation. They also develop practical understanding of employment law and personal presentation. A proven pathway for learners transitioning from education into real work environments.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Real-world learning that builds employability.

Through practical study and simulated service scenarios, learners develop skills in stock
handling, safe work practices, and customer interaction. They finish ready for entry-level roles in
retail or service environments, confident in both product knowledge and workplace conduct.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Promote safer, more responsible workplaces.

This one-day session explores how alcohol, drugs, fatigue, and other factors affect judgement and safety. Participants learn to recognise impairment, respond appropriately, and understand legal obligations under the Misuse of Drugs Act 1975. An excellent complement to wellbeing or leadership training programmes.

- Theory: Yes
- Practical: No

Essential knowledge for anyone managing or supervising food operations.

This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.

People who attend this course will learn how to:
− Explain the role and functions of the Health and Safety Representative under the Health and Safety at Work Act 2015 and its Regulations;
− Explain the role of a Health and Safety Representative as an advocate for workers;
− Identify the obligations of a PCBU and WorkSafe New Zealand towards the Health and Safety Representative;
− Describe the risk management process and the importance of communication with workers and management;
− Describe the purpose, procedures and obligations applicable to a Provisional Improvement Notice (PIN); and
− Describe the rights and process for ceasing unsafe work.

Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

* 1 day Prerequisite
This includes completing our Pre Assessment Project (PAP) prior to attending

Strong service, safe teams, and productive workplaces.

This credential recognises the essential communication and teamwork skills that underpin every service industry. Learners practise quality customer interactions while building respect for health, safety, and sustainability. Perfect for employers or schools aiming to instil transferable skills across industries.

- Theory: Yes
- Practical: Yes (workplace or simulated)

A complete foundation for service-industry success.

Learners gain core skills in communication, customer care, sales, food safety, and workplace safety. They explore how legislation and product knowledge shape quality service. A highly versatile option for schools and community training programmes introducing learners to hospitality or retail.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Real-world learning that builds employability.

Through practical study and simulated service scenarios, learners develop skills in stock
handling, safe work practices, and customer interaction. They finish ready for entry-level roles in
retail or service environments, confident in both product knowledge and workplace conduct.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Promote safer, more responsible workplaces.

This one-day session explores how alcohol, drugs, fatigue, and other factors affect judgement and safety. Participants learn to recognise impairment, respond appropriately, and understand legal obligations under the Misuse of Drugs Act 1975. An excellent complement to wellbeing or leadership training programmes.

- Theory: Yes
- Practical: No

NB: LIVE Online
Delivered as a one-day workshop, with learners completing the assessment on the day.

Keep first-aid skills sharp and compliant.

A concise update course for those holding a current certificate (valid within the past three months of expiry). Learners practise realistic CPR and emergency scenarios, ensuring they remain confident and WorkSafe NZ-compliant. The refreshed certificate is valid for two years.

- Learners can only refresh their current First Aid Cert which has not expired for more than 3 months. Please supply a copy of your current FIrst Aid Certificate when making your booking.

NB: First Aid Courses
not available in all areas of NZ - please ask.

People credited with this unit standard are able to describe the principles of health and safety risk assessment and apply health and safety risk assessment to a job role in accordance with regulatory requirements and industry good practice.

Develop well-rounded café and customer-service skills.

Participants learn to serve confidently in hospitality environments, combining customer engagement, product knowledge, and sales techniques. This micro-credential strengthens service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or customer-focused hospitality roles.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Prepare learners to succeed in employment and further study.

Participants build confidence through teamwork, communication, stress management, and self-organisation. They also develop practical understanding of employment law and personal presentation. A proven pathway for learners transitioning from education into real work environments.

- Theory: Yes
- Practical: Yes (workplace or simulated)

A complete foundation for service-industry success.

Learners gain core skills in communication, customer care, sales, food safety, and workplace safety. They explore how legislation and product knowledge shape quality service. A highly versatile option for schools and community training programmes introducing learners to hospitality or retail.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

* 1 day Pre-Requisite
This includes completing our Pre Assessment Project (PAP) prior to attending.