**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
for more info - TALK to us!
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"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
FACE-TO-FACE
LIVE ONLINE
CORRESPONDENCE ONLINE
Step 1
Step 2
Responsible Mixology
Correspondence (Online)
Self-Paced*
NZQA Level 3
Responsible service starts here.
Learners gain essential knowledge of alcoholic and non-alcoholic beverages, presentation standards, and host responsibility. This concise introduction promotes safety, professionalism, and community wellbeing — ideal for those beginning their hospitality journey.
- Theory: Yes
- Practical: No
NZQA units Included:
4645 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed premise
14420 | 3 credits
Demonstrate knowledge of alcoholic and non-alcoholic beverages
Group Only
$95 excl GST pp
Retail Ready - Level 2
Face-to-face
2 Days (9am-3pm)
NZQA Level 2
Prepare learners to excel in the retail environment.
Participants learn how to engage customers, assist with product selection, and maintain safe, ethical retail practices. The course also covers theft and fraud awareness — ensuring learners can contribute to secure and professional workplaces. Perfect for those seeking real, job-ready retail skills.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits
Assist customers to select goods and/or services
24997 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Group Only
Success in Cafe Service
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Deliver service that shines.
This course prepares learners for the pace and expectations of café work. They practise engaging with customers, identifying sales opportunities, and creating welcoming, efficient service experiences that encourage repeat business. An excellent choice for schools or providers seeking strong café-service outcomes.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
14441 | 5 credits
Provide café service in a hospitality establishment
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
Group Only
Retail Ready - Level 3
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Advance your learners’ retail expertise.
This course deepens understanding of workplace communication, teamwork, and customer service while addressing theft and fraud prevention. Learners leave with practical strategies to build trust, reduce risk, and deliver great customer experiences in modern retail settings.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
24999 | 4 credits
Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment
24996 | 3 credits
Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment
27928 | 5 credits
Interact with other staff, managers and customers to provide service delivery outcomes
Group Only
Retail Ready - Level 2
Correspondence (Online)
Self-Paced*
NZQA Level 2
Prepare learners to excel in the retail environment.
Participants learn how to engage customers, assist with product selection, and maintain safe, ethical retail practices. The course also covers theft and fraud awareness — ensuring learners can contribute to secure and professional workplaces. Perfect for those seeking real, job-ready retail skills.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits
Assist customers to select goods and/or services
24997 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Group Only
$159 excl GST pp
Success in Cafe Service
Correspondence (Online)
Self-Paced*
NZQA Level 3
Deliver service that shines.
This course prepares learners for the pace and expectations of café work. They practise engaging with customers, identifying sales opportunities, and creating welcoming, efficient service experiences that encourage repeat business. An excellent choice for schools or providers seeking strong café-service outcomes.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
14441 | 5 credits
Provide café service in a hospitality establishment
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
Group Only
$159 excl GST pp
Retail Ready - Level 3
Correspondence (Online)
Self-Paced*
NZQA Level 3
Advance your learners’ retail expertise.
This course deepens understanding of workplace communication, teamwork, and customer service while addressing theft and fraud prevention. Learners leave with practical strategies to build trust, reduce risk, and deliver great customer experiences in modern retail settings.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material online with 8-weeks to successfully complete
NZQA units Included:
24999 | 4 credits
Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment
24996 | 3 credits
Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment
27928 | 5 credits
Interact with other staff, managers and customers to provide service delivery outcomes
Group Only
$159 excl GST pp
Retail Skills 101
Correspondence (Online)
Self-Paced*
NZQA Level 2
Practical skills for confident retail employees.
Learners build their understanding of customer service, safe work habits, and the importance of a positive workplace culture. This course prepares participants to interact effectively with customers, maintain a safe environment, and represent their employer with pride.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11971 | 3 credits
Use safe work practices in a retail environment under supervision
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits
Assist customers to select goods and/or services
Group Only
$159 excl GST pp
Success in Retail
Correspondence (Online)
Self-Paced*
NZQA Level 2
Equip your people with the essentials for retail success.
This theory-based option focuses on product knowledge, communication, and awareness of theft and fraud in the workplace. Learners gain insight into how excellent service and sound knowledge drive customer satisfaction and business success.
- Theory: Yes
- Practical: No
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
28301 | 5 credits
Demonstrate knowledge of products and product information in a retail environment
24997 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Group Only
$155 excl GST pp
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Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487