**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
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"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
FACE-TO-FACE
LIVE ONLINE
CORRESPONDENCE ONLINE
Step 1
Step 2
MICRO - Core Service Sector Skills
Correspondence (Online)
Self-Paced*
NZQA Level 3
Strong service, safe teams, and productive workplaces.
This credential recognises the essential communication and teamwork skills that underpin every service industry. Learners practise quality customer interactions while building respect for health, safety, and sustainability. Perfect for employers or schools aiming to instil transferable skills across industries.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
40045 | 10 credits
Apply customer service techniques to provide quality customer service interactions
40048 | 10 credits
Work effectively in a team to foster a safe, sustainable, and productive workplace
Group Only
$450 excl GST pp
MICRO - Food and Beverage Services
Correspondence (Online)
Self-Paced*
NZQA Level 3
Practical, hands-on experience for future hospitality professionals.
Learners gain real workplace insight preparing food and beverages in authentic settings. The course builds confidence across culinary knowledge, food safety, and responsible beverage service — including coffee preparation and customer interaction. Graduates leave ready to contribute safely and professionally in cafés, restaurants, or community kitchens.
- Theory: Yes
- Practical: No
NZQA units Included:
18497 | 8 credits
Demonstrate knowledge of culinary products and terms
168 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
4645 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed premise
14420 | 3 credits
Demonstrate knowledge of alcoholic and non-alcoholic beverages
17284 | 3 credits
Demonstrate knowledge of coffee origin and production
Group Only
$450 excl GST pp
MICRO - Success in Service Industries
Face-to-face
4 days
NZQA Level 2
Real-world learning that builds employability.
Through practical study and simulated service scenarios, learners develop skills in stock
handling, safe work practices, and customer interaction. They finish ready for entry-level roles in
retail or service environments, confident in both product knowledge and workplace conduct.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11971 | 3 credits Use safe work practices in a retail environment under supervision
11941 | 2 credits Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits Assist customers to select goods and/or services
28301 | 5 credits Demonstrate knowledge of products and product information in a retail environment
24997 | 5 credits Demonstrate knowledge of theft and fraud in a retail or distribution environment
Group Only
MICRO - Employability Skills and Work Readiness
Face-to-face
4 days
NZQA Level 2
Prepare learners to succeed in employment and further study.
Participants build confidence through teamwork, communication, stress management, and self-organisation. They also develop practical understanding of employment law and personal presentation. A proven pathway for learners transitioning from education into real work environments.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
9677 | 3 credits
Communicate in a group/team which has an objective
12349 | 3 credits
Demonstrate knowledge of time management
12355 | 3 credits
Describe strategies for managing stress
24871 | 2 credits
Complete complex forms
1979 | 3 credits
Describe an employment relationship, and the application of employment law to that relationship
62 | 3 credits
Maintain personal presentation and a positive attitude in a workplace involving customer contact
33019 | 3 credits
Communicate in an organisation
Group Only
MICRO - Hospitality and Customer Service
Face-to-face
4 days
NZQA Level 2
A complete foundation for service-industry success.
Learners gain core skills in communication, customer care, sales, food safety, and workplace safety. They explore how legislation and product knowledge shape quality service. A highly versatile option for schools and community training programmes introducing learners to hospitality or retail.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
14466 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality
industry
14469 | 2 credits Provide customers with information about an establishment in the hospitality industry
28145 | 2 credits Interact with customers in a service delivery context
11968 | 4 credits Demonstrate and apply knowledge of legislation applicable to sale of goods and services
20666 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
28301 | 5 credits Demonstrate knowledge of products and product information in a retail environment
14431 | 3 credits Demonstrate knowledge of food service styles and menu types in the hospitality industry
Group Only
MICRO - Success in Service Industries
Correspondence (Online)
Self-Paced*
NZQA Level 2
Real-world learning that builds employability.
Through practical study and simulated service scenarios, learners develop skills in stock
handling, safe work practices, and customer interaction. They finish ready for entry-level roles in
retail or service environments, confident in both product knowledge and workplace conduct.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11971 | 3 credits Use safe work practices in a retail environment under supervision
11941 | 2 credits Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits Assist customers to select goods and/or services
28301 | 5 credits Demonstrate knowledge of products and product information in a retail environment
24997 | 5 credits Demonstrate knowledge of theft and fraud in a retail or distribution environment
Group Only
$450 excl GST pp
MICRO - Employability Skills and Work Readiness
Correspondence (Online)
Self-Paced*
NZQA Level 2
Prepare learners to succeed in employment and further study.
Participants build confidence through teamwork, communication, stress management, and self-organisation. They also develop practical understanding of employment law and personal presentation. A proven pathway for learners transitioning from education into real work environments.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
9677 | 3 credits
Communicate in a group/team which has an objective
12349 | 3 credits
Demonstrate knowledge of time management
12355 | 3 credits
Describe strategies for managing stress
24871 | 2 credits
Complete complex forms
1979 | 3 credits
Describe an employment relationship, and the application of employment law to that relationship
62 | 3 credits
Maintain personal presentation and a positive attitude in a workplace involving customer contact
33019 | 3 credits
Communicate in an organisation
Group Only
$450 excl GST pp
MICRO - Hospitality and Customer Service
Correspondence (Online)
Self-Paced*
NZQA Level 2
A complete foundation for service-industry success.
Learners gain core skills in communication, customer care, sales, food safety, and workplace safety. They explore how legislation and product knowledge shape quality service. A highly versatile option for schools and community training programmes introducing learners to hospitality or retail.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
14466 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality
industry
14469 | 2 credits Provide customers with information about an establishment in the hospitality industry
28145 | 2 credits Interact with customers in a service delivery context
11968 | 4 credits Demonstrate and apply knowledge of legislation applicable to sale of goods and services
20666 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
28301 | 5 credits Demonstrate knowledge of products and product information in a retail environment
14431 | 3 credits Demonstrate knowledge of food service styles and menu types in the hospitality industry
Group Only
$450 excl GST pp
Managing Workplace Impairment
Face-to-face
1 Day (9am-3pm)
NZQA Level 3
Promote safer, more responsible workplaces.
This one-day session explores how alcohol, drugs, fatigue, and other factors affect judgement and safety. Participants learn to recognise impairment, respond appropriately, and understand legal obligations under the Misuse of Drugs Act 1975. An excellent complement to wellbeing or leadership training programmes.
- Theory: Yes
- Practical: No
NZQA units Included:
22316 | 4 credits
Demonstrate knowledge of the management of drug and alcohol related problems in the workplace
Group Only
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0800 464 487
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0800 464 487