**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
for more info - TALK to us!
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"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
FACE-TO-FACE
LIVE ONLINE
CORRESPONDENCE ONLINE
Step 1
Step 2
ITS Self Management Toolkit
Correspondence (Online)
Self-Paced*
NZQA Level 2
Support learners to take ownership of their wellbeing and performance.
This practical workshop develops skills in stress management, time management, and problem solving – key attributes for sustained success at work and in life. Participants leave with strategies to stay organised, resilient, and focused under pressure.
- Theory: Yes
- Practical: No
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
12349 | 3 credits
Demonstrate knowledge of time management
12355 | 3 credits
Describe strategies for managing stress
7123 | 2 credits
Apply a problem-solving method
Group Only
$159 excl GST pp
Leadership 101
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Create confident leaders who communicate with purpose.
Leadership 101 develops active listening, constructive feedback, meeting participation, and teamwork skills. Participants learn how to plan, organise, and motivate others – emerging with practical tools and the self-belief to lead. Perfect for emerging leaders or students ready to step up.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11097 | 3 credits
Listen actively to gain information in an interactive situation
9681 | 3 credits
Contribute within a team or group which has an objective
3494 | 3 credits
Write minutes for a formal meeting
Group Only
MICRO - Café & Customer Service
Face-to-face
4 days
NZQA Level 3
Develop well-rounded café and customer-service skills.
Participants learn to serve confidently in hospitality environments, combining customer engagement, product knowledge, and sales techniques. This micro-credential strengthens service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or customer-focused hospitality roles.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11818 | 4 credits
Demonstrate and apply product and/or service knowledge
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
14441 | 5 credits
Provide café service in a hospitality establishment
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
Group Only
In Work skills
Correspondence (Online)
Self-Paced*
NZQA Level 3
Support skill growth for those already employed.
Participants develop teamwork, feedback, and communication techniques that enhance workplace relationships. They also learn about sleep management and wellbeing, improving both personal and team productivity. A strong option for professional development or re-engagement programmes.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
9705 | 3 credits
Give feedback on performance in the workplace
11097 | 3 credits
Listen actively to gain information in an interactive situation
9681 | 3 credits
Contribute within a group or team which has an objective
21337 | 2 credits
Demonstrate knowledge of sleep and sleep management in relation to work performance
Group Only
$159 excl GST pp
Leadership 101
Live online
2 Days (9am-3pm)
NZQA Level 3
Create confident leaders who communicate with purpose.
Leadership 101 develops active listening, constructive feedback, meeting participation, and teamwork skills. Participants learn how to plan, organise, and motivate others – emerging with practical tools and the self-belief to lead. Perfect for emerging leaders or students ready to step up.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: LIVE Online
Delivered as a two-day workshop, with learners completing the assessments during class.
NZQA units Included:
11097 | 3 credits
Listen actively to gain information in an interactive situation
9681 | 3 credits
Contribute within a team or group which has an objective
3494 | 3 credits
Write minutes for a formal meeting
Group Only
MICRO - Café & Customer Service
Correspondence (Online)
Self-Paced*
NZQA Level 3
Develop well-rounded café and customer-service skills.
Participants learn to serve confidently in hospitality environments, combining customer engagement, product knowledge, and sales techniques. This micro-credential strengthens service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or customer-focused hospitality roles.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11818 | 4 credits
Demonstrate and apply product and/or service knowledge
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
14441 | 5 credits
Provide café service in a hospitality establishment
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
Group Only
$450 excl GST pp
Kai Aroha
Face-to-face
2 Days (9am-3pm)
NZQA - N/A
Food, friendship, and confidence come together in this uplifting course.
Over two days, participants plan, prepare, and share kai as a team. The focus is on communication, contribution, and safe food practices in a supportive space. It’s a wonderful option for learners who thrive on practical, group-based activities that promote wellbeing, creativity, and collaboration.
NZQA units Included:
N/A
Group Only
Leadership 101
Correspondence (Online)
Self-Paced*
NZQA Level 3
Create confident leaders who communicate with purpose.
Leadership 101 develops active listening, constructive feedback, meeting participation, and teamwork skills. Participants learn how to plan, organise, and motivate others – emerging with practical tools and the self-belief to lead. Perfect for emerging leaders or students ready to step up.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11097 | 3 credits
Listen actively to gain information in an interactive situation
9681 | 3 credits
Contribute within a team or group which has an objective
3494 | 3 credits
Write minutes for a formal meeting
Group Only
$125 excl GST pp
MICRO - Core Service Sector Skills
Face-to-face
4 days
NZQA Level 3
Strong service, safe teams, and productive workplaces.
This credential recognises the essential communication and teamwork skills that underpin every service industry. Learners practise quality customer interactions while building respect for health, safety, and sustainability. Perfect for employers or schools aiming to instil transferable skills across industries.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
40045 | 10 credits
Apply customer service techniques to provide quality customer service interactions
40048 | 10 credits
Work effectively in a team to foster a safe, sustainable, and productive workplace
Group Only
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Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487