**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
for more info - TALK to us!
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"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
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Retail Ready - Level 2
Face-to-face
2 Days (9am-3pm)
NZQA Level 2
Prepare learners to excel in the retail environment.
Participants learn how to engage customers, assist with product selection, and maintain safe, ethical retail practices. The course also covers theft and fraud awareness — ensuring learners can contribute to secure and professional workplaces. Perfect for those seeking real, job-ready retail skills.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits
Assist customers to select goods and/or services
24997 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Group Only
$314 excl GST pp
Success in Cafe Service
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Deliver service that shines.
This course prepares learners for the pace and expectations of café work. They practise engaging with customers, identifying sales opportunities, and creating welcoming, efficient service experiences that encourage repeat business. An excellent choice for schools or providers seeking strong café-service outcomes.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
14441 | 5 credits
Provide café service in a hospitality establishment
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
Group Only
$314 excl GST pp
Team BBQ - Level 2
Face-to-face
2 Days (9am-3pm)
NZQA Level 2
Teamwork at its most engaging.
Learners plan, prepare, and serve a full barbecue meal while practising essential teamwork and food-safety skills. This popular course blends communication, collaboration, and hands-on hospitality – perfect for community groups or youth programmes seeking practical, confidence-building learning with delicious results.
NZQA units Included:
9677 | 3 credits
Communicate in a team or group which has an objective
167 | 4 credits
Practice food safety methods in a food business under supervision
Group Only
$342 excl GST pp
Toolkit for Study, Work and Life - 5 Days
Face-to-face
5 Days (9am-3pm)
NZQA Level 1
A comprehensive foundation for life, study, and employment.
Over five days, participants explore wellbeing, teamwork, communication, and self-management. They learn about health and safety, financial literacy, employment rights, and the impact of drugs and alcohol in the workplace. This is an excellent all-rounder course that prepares learners to transition confidently into further education or work.
NZQA units Included:
1978 | 3 credits
Identify and describe basic employment rights and responsibilities, and sources of information and assistance
4249 | 3 credits
Describe obligations as an employee
497 | 3 credits
Demonstrate knowledge of workplace health and safety requirements
548 | 3 credits
Demonstrate knowledge of the impact of alcohol and other drugs
24709 | 3 credits
Produce a balanced budget to manage personal finances
24705 | 2 credits
Interpret and confirm accuracy of financial documents for personal financial capability
12348 | 2 credits
Demonstrate knowledge of strategies for managing own emotions
56 | 2 credits
Respond orally to customer enquiries
Group Only
$664 excl GST pp
Understand Customer Service
Correspondence (Online)
Self-Paced*
NZQA Level 2
Lay the groundwork for success in the service industries.
Ideal for new entrants to retail, hospitality, or tourism, this course blends theory and practice to develop essential customer-service skills. Learners explore workplace safety, legislation, and communication techniques that ensure every customer experience is professional and memorable.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
14466 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry
14469 | 2 credits
Provide customers with information about an establishment in the hospitality industry
28145 | 2 credits
Interact with customers in a service delivery context
11968 | 4 credits
Demonstrate and apply knowledge of legislation applicable to sale of goods and services
Group Only
$159 excl GST pp
Workplace communication
Live online
1 Day (9am-3pm)
NZQA Level 3
Strengthen communication across your organisation.
This short course helps participants understand how communication works and how to overcome common barriers. Learners gain strategies for clearer, more respectful dialogue – enhancing workplace culture, safety, and performance.
- Theory: Yes
- Practical: No
NB: LIVE Online
Delivered as a one-day workshop, with learners completing the assessment on the day.
NZQA units Included:
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
Group Only
$185 excl GST pp
X Factor Plus - Level 2
Correspondence (Online)
Self-Paced*
NZQA Level 2
Develop essential skills that employers notice.
Across four engaging days, learners strengthen their written and verbal communication, teamwork, customer service, and time-management abilities. Set in Seaside Sally’s, this course equips participants with confidence and competence to meet industry standards – a strong transition into employment or vocational training.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
24871 | 2 credits
Complete complex forms
1979 | 3 credits
Describe employment agreements
7123 | 2 credits
Apply a problem-solving method to a problem
9677 | 3 credits
Communicate in a team or group which has an objective
377 | 2 credits
Demonstrate knowledge of diversity in the workplace
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
57 | 2 credits
Provide customer service
28145 | 2 credits
Interact with customers in a service delivery context
Group Only
$318 excl GST pp
Retail Ready - Level 2
Correspondence (Online)
Self-Paced*
NZQA Level 2
Prepare learners to excel in the retail environment.
Participants learn how to engage customers, assist with product selection, and maintain safe, ethical retail practices. The course also covers theft and fraud awareness — ensuring learners can contribute to secure and professional workplaces. Perfect for those seeking real, job-ready retail skills.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits
Assist customers to select goods and/or services
24997 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Group Only
$159 excl GST pp
Success in Cafe Service
Correspondence (Online)
Self-Paced*
NZQA Level 3
Deliver service that shines.
This course prepares learners for the pace and expectations of café work. They practise engaging with customers, identifying sales opportunities, and creating welcoming, efficient service experiences that encourage repeat business. An excellent choice for schools or providers seeking strong café-service outcomes.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
14441 | 5 credits
Provide café service in a hospitality establishment
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
Group Only
$159 excl GST pp
Team BBQ - Level 3
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Leadership through collaboration.
Learners take part in a practical team barbecue project where they plan, prepare, and cook while applying safe food-handling practices. The course develops teamwork, communication, and food-safety knowledge in a fun, high-energy setting – ideal for community or workplace training.
NZQA units Included:
9681 | 3 credits
Contribute in a group/team which has an objective
168 | 4 credits
Demonstrate knowledge of food contamination hazards and control methods used in a food establishment
Group Only
$342 excl GST pp
Tutuki
Face-to-face
2 Days (9am-3pm)
NZQA Level 2
Extend capability and build confidence.
Tutuki is an uplifting journey through communication, stress management, and time-management skills, using the inclusive environment of Seaside Sally’s simulated workplace. Learners explore diversity, teamwork, and personal wellbeing – emerging more resilient, self-aware, and ready to succeed.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
377 | 2 credits
Demonstrate knowledge of diversity in workplaces
9677 | 3 credits
Communicate in a team or group which has an objective
12349 | 3 credits
Demonstrate knowledge of time management
12355 | 3 credits
Describe strategies for managing stress
Group Only
$314 excl GST pp
Work Safe - Home Safe
Face-to-face
2 Days (9am-3pm)
NZQA Level 1, NZQA Level 3
Build awareness that keeps people safe at work and in life.
This engaging two-day workshop introduces the essentials of health & safety, drug and alcohol awareness, and sleep management. Learners identify hazards, recognise signs of impairment, and understand the personal and community impact of unsafe behaviour. A strong foundation course for any workplace or youth employability programme.
NZQA units Included:
497 | 3 credits
(level 1)
Demonstrate knowledge of workplace health and safety requirements
22316 | 4 credits
(level 3)
Demonstrate knowledge of the management of drug and alcohol related problems in the workplace
21337 | 2 credits
(level 3)
Demonstrate knowledge of sleep and sleep management in relation to work performance
Group Only
$293 excl GST pp
Workplace communication
Correspondence (Online)
Self-Paced*
NZQA Level 3
Strengthen communication across your organisation.
This short course helps participants understand how communication works and how to overcome common barriers. Learners gain strategies for clearer, more respectful dialogue – enhancing workplace culture, safety, and performance.
- Theory: Yes
- Practical: No
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
Group Only
$185 excl GST pp
X Factor Plus - Level 3
Face-to-face
5 Days (9am-3pm)
NZQA Level 3
Prepare future leaders for success.
An immersive experience in Seaside Sally’s simulated business, this course refines communication, leadership, and sales skills through real-world scenarios. Learners build confidence, apply product knowledge, and practise professional interaction – equipping them for frontline or supervisory roles in any service industry.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11097 | 3 credits
Listen actively to gain information in an interactive situation
9681 | 3 credits
Contribute within a team or group which has an objective
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
11818 | 4 credits
Demonstrate and apply product and/or service knowledge
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
Group Only
$654 excl GST pp
Retail Skills 101
Correspondence (Online)
Self-Paced*
NZQA Level 2
Practical skills for confident retail employees.
Learners build their understanding of customer service, safe work habits, and the importance of a positive workplace culture. This course prepares participants to interact effectively with customers, maintain a safe environment, and represent their employer with pride.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11971 | 3 credits
Use safe work practices in a retail environment under supervision
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits
Assist customers to select goods and/or services
Group Only
$159 excl GST pp
Success in Retail
Correspondence (Online)
Self-Paced*
NZQA Level 2
Equip your people with the essentials for retail success.
This theory-based option focuses on product knowledge, communication, and awareness of theft and fraud in the workplace. Learners gain insight into how excellent service and sound knowledge drive customer satisfaction and business success.
- Theory: Yes
- Practical: No
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
28301 | 5 credits
Demonstrate knowledge of products and product information in a retail environment
24997 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Group Only
$155 excl GST pp
Toolkit for Study, Work and Life - 2 Days
Face-to-face
2 Days (9am-3pm)
NZQA Level 1
This short, hands-on course builds understanding of workplace expectations, employee rights and responsibilities, and basic financial literacy. Learners gain real-world awareness through ITS’s simulated workplace model – Seaside Sally’s – and leave with practical, transferable skills they can use in any job or study pathway. Ideal for students or community groups beginning their employment journey.
NZQA units Included:
1978 | 3 credits
Identify and describe basic employment rights and responsibilities, and sources of information and assistance.
4249 | 3 credits
Describe obligations as an employee
24705 | 2 credits
Interpret and confirm accuracy of financial documents for personal financial capability
24709 | 3 credits
Produce a balanced budget to manage personal finances
Group Only
$314 excl GST pp
Tutuki
Correspondence (Online)
Self-Paced*
NZQA Level 2
Extend capability and build confidence.
Tutuki is an uplifting journey through communication, stress management, and time-management skills, using the inclusive environment of Seaside Sally’s simulated workplace. Learners explore diversity, teamwork, and personal wellbeing – emerging more resilient, self-aware, and ready to succeed.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
377 | 2 credits
Demonstrate knowledge of diversity in workplaces
9677 | 3 credits
Communicate in a team or group which has an objective
12349 | 3 credits
Demonstrate knowledge of time management
12355 | 3 credits
Describe strategies for managing stress
Group Only
$159 excl GST pp
Workplace Communication
Face-to-face
1 Day
NZQA Level 3
Strengthen communication across your organisation.
This short course helps participants understand how communication works and how to overcome common barriers. Learners gain strategies for clearer, more respectful dialogue – enhancing workplace culture, safety, and performance.
- Theory: Yes
- Practical: No
NZQA units Included:
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
Group Only
$185 excl GST pp
X Factor Plus - Level 2
Face-to-face
4 Days (9am-3pm)
NZQA Level 2
Develop essential skills that employers notice.
Across four engaging days, learners strengthen their written and verbal communication, teamwork, customer service, and time-management abilities. Set in Seaside Sally’s, this course equips participants with confidence and competence to meet industry standards – a strong transition into employment or vocational training.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
24871 | 2 credits
Complete complex forms
1979 | 3 credits
Describe employment agreements
7123 | 2 credits
Apply a problem-solving method to a problem
9677 | 3 credits
Communicate in a team or group which has an objective
377 | 2 credits
Demonstrate knowledge of diversity in the workplace
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
57 | 2 credits
Provide customer service
28145 | 2 credits
Interact with customers in a service delivery context
Group Only
$545 excl GST pp
X Factor Plus - Level 3
Correspondence (Online)
Self-Paced*
NZQA Level 3
Prepare future leaders for success.
An immersive experience in Seaside Sally’s simulated business, this course refines communication, leadership, and sales skills through real-world scenarios. Learners build confidence, apply product knowledge, and practise professional interaction – equipping them for frontline or supervisory roles in any service industry.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11097 | 3 credits
Listen actively to gain information in an interactive situation
9681 | 3 credits
Contribute within a team or group which has an objective
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
11818 | 4 credits
Demonstrate and apply product and/or service knowledge
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
Group Only
$318 excl GST pp
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Address
Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487