**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
for more info - TALK to us!
We are where you are!
"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
FACE-TO-FACE
LIVE ONLINE
CORRESPONDENCE ONLINE
Step 1
Step 2
Hapai
Live online
2 Day Workshop (9am-3pm)*
NZQA Level 3
Lift confidence, communication, and self-awareness.
Hāpai strengthens interpersonal and customer-service skills, explores communication styles, and builds understanding of how behaviour, sleep, and wellbeing affect performance. It’s an empowering course that helps learners become positive, reliable team members.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: LIVE Online
Delivered as a two-day workshop, with learners completing the practical assessment within their workplace.
NZQA units Included:
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
21337 | 2 credits
Demonstrate knowledge of sleep and sleep management in relation to work performance
376 | 2 credits
Employ customer service techniques to accommodate customer behaviour styles in a workplace
Group Only
Hospo Skills Essentials L2
Correspondence (Online)
Self-Paced*
NZQA Level 2
The perfect introduction to the world of hospitality.
Participants learn about workplace safety, product knowledge, and the importance of maintaining a secure, hazard-free environment. This course prepares learners for both front- and back-of-house roles and helps them understand compliance expectations under the Food Act 2014.
- Theory: Yes
- Practical: No
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
20666 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
14466 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people in the Hospitality industry
28301 | 5 credits
Demonstrate knowledge of products and product information in a retail environment
Group Only
$125 excl GST pp
Hospo Skills Essentials L3
Correspondence (Online)
Self-Paced*
NZQA Level 3
Upskill existing staff or prepare learners for higher-level hospitality roles.
Participants expand their knowledge of food safety, coffee production, and responsible alcohol service. They gain confidence working across a range of hospitality settings while understanding compliance and customer-care obligations.
- Theory: Yes
- Practical: No
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
168 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
17284 | 3 credits
Demonstrate knowledge of coffee origin and production
4645 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises
Group Only
$125 excl GST pp
Hapai
Correspondence (Online)
Self-Paced*
NZQA Level 3
Lift confidence, communication, and self-awareness.
Hāpai strengthens interpersonal and customer-service skills, explores communication styles, and builds understanding of how behaviour, sleep, and wellbeing affect performance. It’s an empowering course that helps learners become positive, reliable team members.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
21337 | 2 credits
Demonstrate knowledge of sleep and sleep management in relation to work performance
376 | 2 credits
Employ customer service techniques to accommodate customer behaviour styles in a workplace
Group Only
$125 excl GST pp
Hospo Skills Essentials L3
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Upskill existing staff or prepare learners for higher-level hospitality roles.
Participants expand their knowledge of food safety, coffee production, and responsible alcohol service. They gain confidence working across a range of hospitality settings while understanding compliance and customer-care obligations.
- Theory: Yes
- Practical: No
NZQA units Included:
168 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
17284 | 3 credits
Demonstrate knowledge of coffee origin and production
4645 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises
Group Only
Hot Chocolate and Barista Basics
Face-to-face
2 Days (9am-3pm)
NZQA - N/A
A relaxed, confidence-building introduction to the world of coffee.
This fully practical course gives participants the opportunity to learn espresso-machine skills in a safe, supportive environment. No written work is required — just hands-on experience and enjoyment. Perfect for groups wanting an inclusive, sensory learning experience that blends teamwork, communication, and skill development.
NZQA units Included:
N/A
Group Only
High Tea
Face-to-face
2 Days (9am-3pm)
NZQA Level 2
Add a touch of class to learning.
Learners discover the art of preparing and serving traditional High Tea with flair. From sandwiches to table service, they practise hospitality etiquette, customer care, and presentation skills — building confidence and attention to detail in a fun, social environment.
NZQA units Included:
22428 | 2 credits
Prepare and serve tea
14436 | 4 credits
Provide table service for a commercial hospitality establishment
13281 | 2 credits
Prepare and present basic sandwiches for service
57 | 2 credits
Provide customer service
Group Only
Hospo Skills Essentials L3
Live online
2 Day Workshop (9am-3pm)*
NZQA Level 3
Upskill existing staff or prepare learners for higher-level hospitality roles.
Participants expand their knowledge of food safety, coffee production, and responsible alcohol service. They gain confidence working across a range of hospitality settings while understanding compliance and customer-care obligations.
- Theory: Yes
- Practical: No
NB: LIVE Online
Delivered as a two-day workshop, with learners completing the assessments during class.
NZQA units Included:
168 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
17284 | 3 credits
Demonstrate knowledge of coffee origin and production
4645 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises
Group Only
ITS Customer Care Champions
Correspondence (Online)
Self-Paced*
NZQA Level 2
Help your learners stand out for exceptional service.
This course equips participants with the safe work habits and customer-interaction skills needed in retail and service environments. Learners gain the confidence to communicate effectively, handle enquiries, and build positive customer relationships — creating great first impressions every time.
- Theory: Yes
- Practical: (workplace)
NZQA units Included:
11971 | 3 credits
Use safe work practices in a retail environment under supervision
28145 | 2 credits
Interact with customers in a service delivery context
Group Only
$95 excl GST pp
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Address
Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487