Retail Ready - L3

- Theory: Yes
- Practical: No

Learn the means to explain practices used to detect and reduce theft and fraud, and how to effectively communicate any issues that may arise.

Learn the ins and outs of being a Store Detective! This is a great course that will provide you with the means to explain practices used to detect and reduce staff and customer theft n fraud in a retail or distribution environment. You’ll learn the legal definitions, terminology used and the consequences that can occur.

Retail Skills 101

- Theory: Yes
- Practical: Yes (workplace or simulated)

Maintain positive customer service interactions in a retail environment while following safe work practices.

Retail employers are always seeking new staff who understand the importance of creating a respectful and enjoyable experience for the customer. Being safe, positive and efficient is mandatory for all staff to look after their customers and keep the business healthy, safe and thriving!

Success in Cafe Service

- Theory: Yes
- Practical: Yes (workplace or simulated)

An opportunity for students to get real hands-on experience – serving in a café and working with customers and get assessed on the skills that they will learn along the way.

Team BBQ Level 3

Join us for Team BBQ-L3, where collaboration and culinary skills come together!
In this hands-on course, you’ll work in teams to achieve a shared BBQ objective while honing your grilling expertise.
Learn to identify food contamination hazards and master essential control methods used in food establishments, ensuring safety and quality in every dish. Through hands-on experience and interactive teamwork, you’ll develop not only your cooking skills but also your ability to contribute effectively in a group. By the end of the course, you’ll be ready to tackle any BBQ challenge with confidence and knowledge. Let’s fire up the grill together!

Tutuki

Tutuki means “to extend and succeed”. An inspirational, empowering journey that’s full of fun! Extending your personal growth & wellbeing to succeed in your career pathway.

Tutuki is perfect for enhancing communication skills, good manners, etiquette and behaviours that are appropriate in the workplace, as well as the benefits of working with a diverse team. Develop effective strategies to manage stress and ways to manage your time wisely.

Work Safe - Home Safe

This course is a journey of discovery where the focus is on Basic Health & Safety, Drug & Alcohol Awareness and Sleep Management.
Discover ways to keep yourself and your workmates safe and gain the tools to recognise when someone might put themselves, others, or the workplace at risk.

This course covers:
• Workplace Health and Safety requirements
• How to minimise and eliminate hazards
• Recognizing signs of impairment
• Different drug classifications
• The consequences of being under the influence – for the individual as an employee, for their whānau and their community
• Importance of sleep
• Sleep Management

X Factor Plus Level 2

Get equipped with communication and essential customer service skills to be prepared for any industry or career pathway. This action-packed 4-day course is ideal for anyone who is ready to begin their employment journey.

We will take you through the induction programme of our simulated workplace - Seaside Sally’s.
Complete X Factor Plus Level 2 and get well equipped with essential written and oral communication skills, employment law knowledge and customer service skills.

Learn about the benefits of working as a diverse team and grow your kete with valuable strategies to manage stress and your time. This course will help you transition into work, to meet standards acceptable to employers. As a result, students will have confidence and feel prepared to enter any industry.

Retail Ready - Level 2

Join our “Retail Ready - Level 2” course and transform your customer service skills! This comprehensive program focuses on establishing and maintaining positive interactions in a retail environment, ensuring customers feel valued and appreciated. You’ll learn how to assist customers effectively in selecting the right goods and services to meet their needs.

Additionally, the course covers crucial knowledge about theft and fraud, equipping you with the tools to identify and prevent these issues in retail and distribution settings. Whether you’re starting your career or looking to enhance your skills, this course prepares you to excel in the dynamic world of retail.

Self Management

Learn multiple strategies to manage your time, stress and group projects.
You will become a more effective employee by understanding the benefits of working in a diverse team, gaining knowledge on the processes required to use your time more effectively and ways to reduce stress.

In this course you will learn how to:
• Become an effective employee
• Develop the ability to work in a diverse team
• Understand the benefits of having diversity at school, workplace or at home
• Manage time effectively
• Prioritise and organise time successfully
• Understand sources and consequences of stress
• Know ways and strategies to manage and overcome stress
• Approach stress head-on with effective results

Success in Retail

- Theory: Yes
- Practical: No

Learn the importance of effective communication and product knowledge to be successful in retail.

Learning the skills required to be successful in retail are only a couple of things that this course offers.

You will learn about the importance of product knowledge and effective communication skills. Also delves into the world of theft and fraud and the effect that can have to the workplace.

Toolkit for Study, Work and Life - Level 1

This is a must-have toolkit with valuable work ready and transferable skills from working in ITS’s unique simulated workplace model called Seaside Sally’s.
It doesn’t matter if you are a school student or a community member, this entry level course will increase your knowledge and expectations when it comes to any workforce or career. Gain an understanding about your obligations as an employee, as well as your rights and responsibilities. Delve into interpreting financial documents and budgets. An opportunity to increase your work ready kete with some essential transferable skills!

Tutuki

- Theory: Yes
- Practical: Yes (workplace or simulated)

Develop personal behaviours and etiquette for the workplace. Tutuki means “to extend and succeed”.
An inspirational, empowering journey that’s full of fun!
Tutuki is perfect for developing personal communication skills, good manners, etiquette and behaviour that is appropriate in the workplace as well as the benefits of working with a diverse team.

Workplace Communication

Learn the art of communication and how to overcome barriers.
Communication is an important factor in everyday life and has many different channels. Discover ways to overcome barriers in communication and learn the solutions for becoming a more effective communicator.

X Factor Plus Level 3

This is a “must-have” for future leaders and a confidence-building journey for all. Action-packed and ideal for those who want to gain skills to be a better communicator, plus be an effective and valuable team member. Learn how to overcome challenges to become a more confident person.

Delving into our fantastic simulated business Seaside Sally’s allows us to build confidence, leadership and communication skills for participants in this course. Seaside Sally’s has been designed for our learners to overcome challenges like speaking in groups. As a Seaside Sally’s staff member you are part of the Adventure Park and Retail Store will be taken on a very interactive and engaging learning journey.

Retail Ready - Level 3

Enhance your career in retail with our “Retail Ready- Level 3” course! This program provides you with crucial skills to detect and reduce staff theft and fraud, ensuring a secure retail environment. You’ll gain a comprehensive understanding of the legal definitions and consequences associated with theft and fraud, empowering you to make informed decisions.

Additionally, you’ll learn effective communication techniques to interact seamlessly with colleagues, managers, and customers, fostering a collaborative atmosphere that boosts service delivery. Equip yourself with the knowledge and skills needed to thrive in today’s competitive retail landscape. Join us and become a vital asset to any retail team!

Success in Cafe Service

Unlock your potential in the hospitality industry with our “Success in Café Service” course! Designed for aspiring café professionals, this course equips you with essential skills to deliver exceptional café service in any hospitality setting.
You’ll learn how to create welcoming environments, engage customers effectively, and provide outstanding service that keeps them coming back. Additionally, you’ll discover techniques for maximizing sales and identifying unique opportunities to enhance customer experiences. Join us to elevate your service skills and pave the way for a successful career in café hospitality! Your journey to becoming a standout service professional starts here.

Team BBQ Level 2

This is a very popular course with great outcomes. Working as part of a team and practicing food safety methods, you will be collaborating and planning to create and serve a BBQ meal.
Sounds simple but you will learn and practice Basic Food Safety methods, which are key in so many areas. This course is ideal for anyone working with food eg. Community groups or volunteering in a kitchen. A very popular course with great outcomes – big “WOWS” and “YUMS”! Teams work together to prepare and make everything (except the bread!). This course goes way beyond the normal sausage sizzle!

Toolkit for Study, Work and Life - Level 1

A valuable course which is ideal for any school student or community member. This entry-level course will increase your knowledge and expectations, and grow your kete with essential skills for any workforce or career.
Grow in confidence by gaining knowledge of real workplace rules and expectations of wellness, behaviour, timeliness and communication skills. Learn about basic employment rights, Health & Safety and gain understanding of the impact drugs and alcohol can have. A real opportunity to increase your work-ready kete with some essential transferable skills!

Understand Customer Service

- Theory: Yes
- Practical: Yes (workplace or simulated)

The service industry requires you to have a wide range of skills. This starter package will give the best start!
This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.

Workplace communication

Learn the art of communication and how to overcome barriers.
Communication is an important factor in every day life and has many different channels. Discover ways to overcome barriers in communication and learn the solutions for becoming a more effective communicator.

In this course you will learn how to:
• Develop effective and efficient communication skills
• Learn solutions to overcoming communication barriers
• Understand cross-cultural communication and its significance
• Learn the art of reading and understanding body-language and non-verbal communication
• Develop attentive and active listening skills
• Effectively convey and receive messages in person, as well as digitally
• Learn to give and receive feedback
• Boost confidence in workplace communication skills