**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
for more info - TALK to us!
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"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
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LIVE ONLINE
CORRESPONDENCE ONLINE
Step 1
Step 2
Comprehensive Food Safety
Correspondence (Online)
Self-Paced*
NZQA Level 2, NZQA Level 3
Essential knowledge for anyone managing or supervising food operations.
This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
20666 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
167 | 4 credits
Practise food safety methods in a food business under supervision
168 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
Group Only
$159 excl GST pp
Flash Drinks and Kai
Face-to-face
2 Days (9am-3pm)
NZQA - N/A
Bring learning to life through creativity and connection.
Learners explore the art of entertaining, preparing food, and creating mocktails in a fun, interactive setting. They build teamwork, planning, and customer-service skills while gaining independence and confidence. The best part? Everyone enjoys what they’ve made — a great recipe for learning success and social engagement.
NZQA units Included:
N/A
Group Only
Great Coffee and Safe Food L2
Face-to-face
2 Days (9am-3pm)
NZQA Level 2
Essential training for future baristas and food handlers.
Learners get hands-on with espresso machines, practising beverage preparation and safe food-handling techniques. They also explore the journey from bean to cup and learn about contamination control and hygiene standards required under the Food Act 2014. A highly practical entry point into the café or hospitality sector.
NZQA units Included:
17285 | 4 credits
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision
167 | 4 credits
Practice food safety methods in a food business under supervision
20666 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
Group Only
Customer Service Kickstarter
Face-to-face
2 Days (9am-3pm)
NZQA Level 2
A fun, hands-on introduction to customer service.
Using ITS’s Seaside Sally’s simulated workplace, learners work together to deliver quality service to “tourists” while developing communication and teamwork skills. They discover the value of diversity, learn to serve customers with respect, and gain confidence engaging with people from all walks of life.
NZQA units Included:
377 | 2 credits
Demonstrate knowledge of diversity in workplaces
9677 | 3 credits
Communicate in a team or group which has an objective
28145 | 2 credits
Interact with customers in a service delivery context
24871 | 2 credits
Complete complex forms
57 | 2 credits
Provide customer service
Group Only
Food Safe, Service Smart
Correspondence (Online)
Self-Paced*
NZQA Level 2
Build a foundation of safety and service excellence.
Learners gain practical knowledge of food safety, customer service, and the correct delivery of food and beverages. They practise communication and teamwork while developing the habits that underpin professional hospitality service.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
167 | 4 credits
Practice food safety methods in a food business under supervision
14425 | 5 credits
Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment
14434 | 3 credits
Prepare and clear areas for table service for a commercial hospitality establishment
57 | 2 credits
Provide customer service
Group Only
$159 excl GST pp
Great Coffee and Safe Food L3
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Raise the bar for coffee excellence.
Learners advance their espresso skills and deepen their understanding of food safety and contamination control. The course blends hands-on barista practice with essential knowledge of workplace hygiene, producing capable, safety-conscious hospitality staff.
NB: PRE-REQUISITE:
Students MUST have successfully completed u17285 within one year previously with ITS.
Options are available - Talk to us!
NZQA units Included:
17288 | 5 credits
Prepare and present espresso beverages for service
168 | 4 credits
Demonstrate knowledge of food contamination hazards and control methods used in a food establishment
Group Only
First Aid Refresher
Face-to-face
6.5hrs
NZQA - N/A
Keep first-aid skills sharp and compliant.
A concise update course for those holding a current certificate (valid within the past three months of expiry). Learners practise realistic CPR and emergency scenarios, ensuring they remain confident and WorkSafe NZ-compliant. The refreshed certificate is valid for two years.
- Learners can only refresh their current First Aid Cert which has not expired for more than 3 months. Please supply a copy of your current FIrst Aid Certificate when making your booking.
NB: First Aid Courses
not available in all areas of NZ - please ask.
NZQA units Included:
N/A
Group Only
Foundation First Aid
Face-to-face
1 Day (8hrs)
NZQA Level 2
Comprehensive one-day first-aid training.
Learners gain the knowledge and confidence to respond to common medical emergencies and injuries. The course covers CPR, choking, trauma management, and anaphylaxis awareness. It meets national standards and provides a two-year Foundation First Aid certificate.
NB: First Aid Courses
not available in all areas of NZ - please ask.
NZQA units Included:
6401 | 1 credits
Provide first aid
6402 | 2 credits
Provide basic life support
Group Only
Hapai
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Lift confidence, communication, and self-awareness.
Hāpai strengthens interpersonal and customer-service skills, explores communication styles, and builds understanding of how behaviour, sleep, and wellbeing affect performance. It’s an empowering course that helps learners become positive, reliable team members.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
21337 | 2 credits
Demonstrate knowledge of sleep and sleep management in relation to work performance
376 | 2 credits
Employ customer service techniques to accommodate customer behaviour styles in a workplace
Group Only
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Address
Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487