Hapai

Lift confidence, communication, and self-awareness.
Hāpai strengthens interpersonal and customer-service skills, explores communication styles, and builds understanding of how behaviour, sleep, and wellbeing affect performance. It’s an empowering course that helps learners become positive, reliable team members.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: LIVE Online
Delivered as a two-day workshop, with learners completing the practical assessment within their workplace.

Hapai

Lift confidence, communication, and self-awareness.
Hāpai strengthens interpersonal and customer-service skills, explores communication styles, and builds understanding of how behaviour, sleep, and wellbeing affect performance. It’s an empowering course that helps learners become positive, reliable team members.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

High Tea

Add a touch of class to learning.
Learners discover the art of preparing and serving traditional High Tea with flair. From sandwiches to table service, they practise hospitality etiquette, customer care, and presentation skills — building confidence and attention to detail in a fun, social environment.

Hospo Skills Essentials L2

The perfect introduction to the world of hospitality.
Participants learn about workplace safety, product knowledge, and the importance of maintaining a secure, hazard-free environment. This course prepares learners for both front- and back-of-house roles and helps them understand compliance expectations under the Food Act 2014.

- Theory: Yes
- Practical: No

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Hospo Skills Essentials L3

Upskill existing staff or prepare learners for higher-level hospitality roles.
Participants expand their knowledge of food safety, coffee production, and responsible alcohol service. They gain confidence working across a range of hospitality settings while understanding compliance and customer-care obligations.

- Theory: Yes
- Practical: No

Hospo Skills Essentials L3

Upskill existing staff or prepare learners for higher-level hospitality roles.
Participants expand their knowledge of food safety, coffee production, and responsible alcohol service. They gain confidence working across a range of hospitality settings while understanding compliance and customer-care obligations.

- Theory: Yes
- Practical: No

NB: LIVE Online
Delivered as a two-day workshop, with learners completing the assessments during class.

Hospo Skills Essentials L3

Upskill existing staff or prepare learners for higher-level hospitality roles.
Participants expand their knowledge of food safety, coffee production, and responsible alcohol service. They gain confidence working across a range of hospitality settings while understanding compliance and customer-care obligations.

- Theory: Yes
- Practical: No

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Hot Chocolate and Barista Basics

A relaxed, confidence-building introduction to the world of coffee.

This fully practical course gives participants the opportunity to learn espresso-machine skills in a safe, supportive environment. No written work is required — just hands-on experience and enjoyment. Perfect for groups wanting an inclusive, sensory learning experience that blends teamwork, communication, and skill development.

ITS Customer Care Champions

Help your learners stand out for exceptional service.
This course equips participants with the safe work habits and customer-interaction skills needed in retail and service environments. Learners gain the confidence to communicate effectively, handle enquiries, and build positive customer relationships — creating great first impressions every time.

- Theory: Yes
- Practical: (workplace)

ITS Employability Programme

A complete pathway from classroom to workplace.

This three-step programme combines interactive induction, supported work experience, and final reflection activities. Participants gain core employability skills, practical workplace exposure, and NZQA credits aligned to real industry expectations. A proven option for schools and community partners wanting tangible employment outcomes.

Optional Extra:
Purchase an extra Tutor session day. $POA

ITS G.R.E.A.T Service

Empower learners to deliver service with pride and professionalism.

Focusing on communication, teamwork, and cultural awareness, this course shows how diverse teams can work together to create memorable customer experiences. Through Seaside Sally’s simulated workplace, learners practise greeting, interacting with, and serving customers — gaining valuable transferable skills and self-belief.

ITS Positive Employee

Grow self-management and workplace-readiness skills.

Learners build understanding of how to manage stress, stay organised, and solve everyday problems effectively. This course encourages positive attitudes, time-management strategies, and resilience — helping participants prepare for employment or community engagement with confidence.

ITS Responsible Employee

Set your people up for success from day one.

This course gives new workers a clear understanding of employment agreements, good-faith obligations, and workplace expectations. Learners unpack their rights and responsibilities as employees and gain the confidence to navigate real-world employment situations. A valuable start for anyone entering or re-entering the workforce.

- Theory: Yes
- Practical: No

ITS Responsible Employee

Set your people up for success from day one.

This course gives new workers a clear understanding of employment agreements, good-faith obligations, and workplace expectations. Learners unpack their rights and responsibilities as employees and gain the confidence to navigate real-world employment situations. A valuable start for anyone entering or re-entering the workforce.

- Theory: Yes
- Practical: No

NB: LIVE Online
Delivered as a one-day workshop, with learners completing the remainder of assessments independently the next day.

ITS Responsible Employee

Set your people up for success from day one.
This course gives new workers a clear understanding of employment agreements, good-faith obligations, and workplace expectations. Learners unpack their rights and responsibilities as employees and gain the confidence to navigate real-world employment situations. A valuable start for anyone entering or re-entering the workforce.

- Theory: Yes
- Practical: No

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

ITS Safe Employee

Essential safety and first-aid training for every workplace.

Learners develop confidence in identifying hazards, managing risks, and responding to incidents. They practise core first-aid skills including wound care and emergency response, while gaining an understanding of workplace health & safety responsibilities. A practical, high-value course suitable for all industries and community settings.

NB: First Aid Courses
not available in all areas of NZ - please ask.

ITS Self Management Toolkit

Support learners to take ownership of their wellbeing and performance.
This practical workshop develops skills in stress management, time management, and problem solving – key attributes for sustained success at work and in life. Participants leave with strategies to stay organised, resilient, and focused under pressure.

- Theory: Yes
- Practical: No

ITS Self Management Toolkit

Support learners to take ownership of their wellbeing and performance.
This practical workshop develops skills in stress management, time management, and problem solving – key attributes for sustained success at work and in life. Participants leave with strategies to stay organised, resilient, and focused under pressure.

- Theory: Yes
- Practical: No

NB: LIVE Online
Delivered as a two-day workshop, with learners completing the assessments during class.

ITS Self Management Toolkit

Support learners to take ownership of their wellbeing and performance.
This practical workshop develops skills in stress management, time management, and problem solving – key attributes for sustained success at work and in life. Participants leave with strategies to stay organised, resilient, and focused under pressure.

- Theory: Yes
- Practical: No

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

In Work skills

Support skill growth for those already employed.
Participants develop teamwork, feedback, and communication techniques that enhance workplace relationships. They also learn about sleep management and wellbeing, improving both personal and team productivity. A strong option for professional development or re-engagement programmes.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete

Kai Aroha

Food, friendship, and confidence come together in this uplifting course.

Over two days, participants plan, prepare, and share kai as a team. The focus is on communication, contribution, and safe food practices in a supportive space. It’s a wonderful option for learners who thrive on practical, group-based activities that promote wellbeing, creativity, and collaboration.

Leadership 101

Create confident leaders who communicate with purpose.
Leadership 101 develops active listening, constructive feedback, meeting participation, and teamwork skills. Participants learn how to plan, organise, and motivate others – emerging with practical tools and the self-belief to lead. Perfect for emerging leaders or students ready to step up.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Leadership 101

Create confident leaders who communicate with purpose.
Leadership 101 develops active listening, constructive feedback, meeting participation, and teamwork skills. Participants learn how to plan, organise, and motivate others – emerging with practical tools and the self-belief to lead. Perfect for emerging leaders or students ready to step up.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: LIVE Online
Delivered as a two-day workshop, with learners completing the assessments during class.

Leadership 101

Create confident leaders who communicate with purpose.
Leadership 101 develops active listening, constructive feedback, meeting participation, and teamwork skills. Participants learn how to plan, organise, and motivate others – emerging with practical tools and the self-belief to lead. Perfect for emerging leaders or students ready to step up.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete