**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
for more info - TALK to us!
We are where you are!
"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
FACE-TO-FACE
LIVE ONLINE
CORRESPONDENCE ONLINE
Step 1
Step 2
Bartenders Kickstarter
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Give aspiring bartenders the head start they need.
Through roleplay and practical activities in Seaside Sally’s, learners develop product knowledge, host responsibility, and customer-engagement skills. The course introduces responsible alcohol service and prepares participants to work safely and professionally in licensed environments.
NZQA units Included:
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
4645 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a
licensed premise
14420 | 3 credits
Describe alcoholic and non-alcoholic beverages
Group Only
Business Communication Basics
Correspondence (Online)
Self-Paced*
NZQA Level 2
Build workplace communication capability.
Learners practise writing clear internal and external correspondence, short reports, and graphics-based documents. They gain confidence using workplace language and presentation styles that employers expect. A practical option for secondary students or adult learners preparing for administrative or customer-service roles.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
3488 | 3 credits
Write business correspondence for a workplace
3492 | 3 credits
Write a short report
1280 | 2 credits
Use graphics in communication
Group Only
$195 excl GST pp
Child First Aid
Face-to-face
4.5hrs
NZQA - N/A
Focused care for infants and children.
This half-day workshop provides the knowledge and practical skills required to respond to common medical and trauma situations involving children. Ideal for parents, caregivers, and early-childhood staff, it meets WorkSafe NZ first-aid requirements and results in a two-year Child First Aid certificate.
NB: First Aid Courses
not available in all areas of NZ - please ask.
NZQA units Included:
N/A
Group Only
Business Communication 101
Correspondence (Online)
Self-Paced*
NZQA Level 3
Enhance professional communication and confidence.
This course teaches how to write formal correspondence, minutes, and reports, and how to conduct interviews effectively. Learners practise structured communication that conveys ideas clearly and professionally – a valuable skillset for any business environment.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11095 | 3 credits
Write business correspondence to convey complex ideas and/or information
1296 | 3 credits
Conduct informal interviews
3494 | 3 credits
Write minutes for a formal meeting
Group Only
$125 excl GST pp
Café Counter Service
Face-to-face
2 Days (9am-3pm)
NZQA Level 2
Give learners a real taste of hospitality.
This lively course introduces the skills required to work confidently in cafés and food-service settings. Participants practise food safety, counter service, and beverage preparation while learning how to deliver friendly, efficient service. A perfect introduction to hospitality for schools and community groups.
NZQA units Included:
14440 | 2 credits
Prepare and clear areas for counter food service for a commercial hospitality establishment
28145 | 2 credits
Interact with customers in a service delivery context
14425 | 5 credits
Prepare and serve hot and cold non alcoholic drinks for a commercial hospitality environment
167 | 4 credits
Practice food safety methods in a food business under supervision
Group Only
Comprehensive Food Safety
Face-to-face
2 Days (9am-3pm)
NZQA Level 2, NZQA Level 3
Essential knowledge for anyone managing or supervising food operations.
This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
20666 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
167 | 4 credits
Practise food safety methods in a food business under supervision
168 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
Group Only
Business Communication Kickstarter
Correspondence (Online)
Self-Paced*
NZQA Level 3
A confidence-building introduction to professional communication.
Learners practise speaking to groups, communicating with diverse people, and conducting interviews. This practical starter develops cultural awareness and presentation skills – ideal for those preparing to represent their organisation or community.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
1304 | 2 credits
Communicate with people from other cultures
1307 | 3 credits
Speak to a known audience in a predictable situation
1296 | 3 credits
Conduct informal interviews
Group Only
$125 excl GST pp
Chef's Starter Kete
Correspondence (Online)
Self-Paced*
NZQA Level 3
An introduction to the culinary world.
Learners explore key culinary terms, food-safety principles, and contamination-control methods required under the Food Act 2014. They gain an understanding of ingredients, preparation methods, and safe kitchen practice — forming a strong base for further hospitality training.
- Theory: Yes
- Practical: No
NZQA units Included:
18497 | 8 credits
Demonstrate knowledge of culinary products and terms
168 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
Group Only
$159 excl GST pp
Comprehensive Food Safety
Live online
1 Day Workshop (9am-3pm)*
NZQA Level 2, NZQA Level 3
Essential knowledge for anyone managing or supervising food operations.
This course builds understanding of Food Control Plans, hazard management, and compliance requirements. Learners develop the skills to maintain safe, hygienic workplaces and confidently meet New Zealand’s food-safety standards — applicable across cafés, restaurants, and community kitchens.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: LIVE Online
Delivered as a one-day workshop, with learners completing the practical assessment within their workplace.
NZQA units Included:
20666 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
167 | 4 credits
Practise food safety methods in a food business under supervision
168 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
Group Only
Follow us
Address
Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487