ITS Employability Programme

An exciting 3-Step Programme that allows the student to gain some valuable knowledge & skills – with an opportunity to get an insight of their career pathway.

Made up of 21 Level 2 credits and broken down into 3 x Steps.
Step 1* The students will first attend an interactive and engaging 2-Day Induction Workshop.

Step 2 - Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in workplacement using our fabulous ITS user-friendly resources.

Step 3 - Following work placement completion (organized by the client/school), learners will complete the final assessment/s self-paced.

During the course of the programme, the students will learn about:
• Customer service and communication skills
• Product knowledge
• Teamwork
• Legislation laws for sales & goods
• Interview skills
• Safe work practices
• Food safety

ITS Responsible Employee

This is a valuable course which is ideal for anyone starting out in the workforce or career – as it will increase your knowledge, expectations, and rights as an employee. Gain an understanding of employment agreements, as they provide protection and clarity for the employee.

This course covers:
• Employee obligations
• Expectations and requirements
• Your rights and responsibilities as an employee
• Understanding your employment agreement
• Different types of agreements
• Terms and conditions in an agreement
• Good Faith and Duty of Care

This 2-day course will give you valuable tools to kick start your career pathway.

In work skills

- Theory: Yes
- Practical: Yes (workplace or simulated)

Communicate and collaborate in a team, provide feedback and understand aspects of sleep management.
Work as a team to become a better listener and communicator, and gain skills to be a great leader.
Understand how to give feedback to people you work with, communicate, and collaborate in a team and understand why a good night’s sleep is important.

Licence Controller Qualification (LCQ)

This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].
It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
• Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
• Be a responsible host and the importance of keeping your customers and community safe
• Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
• Understand the purpose and functions of licensing bodies and their roles
• Know the effects of alcohol and the impact it can have for a Licensed Premise
• Recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
• Deal with situations effectively whilst maintaining customer and staff safety.

MICRO - Employability Skills and Work Readiness

Programme #: 127742-2

The aim of this micro-credential is to provide learners with employability skills and to enable learners to be work ready.
Learners will develop communication and stress management skills, employment relationship knowledge, and self-management and time management strategies to successfully function in the
workplace environment.

MICRO - Success in Service Industries

Programme #: 129205-1

The aim of this 20 credit micro-credential is to provide learners with an opportunity for students to get real hands-on experience working within service industries environments. Learners will gain skills and knowledge in stock handling and safe working practices,
customer interactions and meeting customer needs, product information and management of theft or fraud in a service industry
environment.

NZ First Aid Certificate

NZ First Aid Cert is a 12hr course that covers the NZQA unit standards 6401, 6402 and 6400. This
course is held over 1.5 days for general courses or 2 school days for schools.
In addition, this course has further focus on managing first aid in emergency situations. There is
some teaching focused on Anaphylaxis, managing multiple patients, head injuries, environmental
conditions (hyper and hypothermia), spinal injuries, and eye injuries.
This course includes all course content from the Provide Basic Life Support and Foundation First Aid
courses. Learners must demonstrate their knowledge of managing first aid in emergencies, by managing 1
situation with 2 patients and the help of 1 bystander.

All assessments are scenario based.
• Eligible for NZQA unit standards 6401, 6402 and 6400.
• Meets WorkSafe NZ requirements for first aid training.
• It will give you a NZ First Aid Certificate that is valid for 2 years

Prepare for employment

- Theory: Yes
- Practical: Yes (workplace or simulated)

Want to get work ready? Get to grips what to expect when starting a new job.
Learners will be taken through how to understand your employment contract, your rights as an employee and what you need to know when you become employed.
Learn strategies to manage problems at work.

ITS G.R.E.A.T Service

How we greet and treat our customers is the difference between getting served and having a GREAT customer service experience!

Being part of the Customer Service team is a very important role to have – especially as we want all our customers to have the experience they deserve. Seaside Sally’s has a diverse range of staff, and this can sometimes lead to friction in the workplace. The one thing you need to remember – it can be an advantage working with someone from a different background!

Customer service is something that we take pride in, so it’s important that you look the part and have a positive attitude. Working at Seaside Sally’s can be a lot of fun, as you get to work as part of a team to make sure that the tourists enjoy their experience and they leave with GREAT memories.

ITS Safe Employee

This is a MUST DO course! This is an invaluable 2-day course that will help you build confidence, give you the skills to provide basic first aid and know the requirements for a safe working environment.

This course covers:
• Workplace Health and Safety requirements
• How to minimise and eliminate hazards
• Providing basic life support
• Manage basic first aid for trauma or medical event
• Cardiopulmonary Resuscitation (CPR)
• Wound care
• Dealing with bleeding and trauma

* 2 day Prerequisite
This includes completing pre course reading prior to attending.

Kai Aroha

Come together over 2-days – chat, plan, make and share Kai. Enjoy the company of others in a safe place with loads of practical course work.
Your tutor will lead you to collaborate on ideas and planning. They will teach and show you how to safely prepare amazing kai that you will cook on Day 2 – and enjoy as a group.

This course covers:
• Basic food safety
• Communicating and contributing in a team

This is an interactive and amazing course that allows you to be creative, gain confidence, upskill, but most importantly of all – have FUN!

MICRO - Café & Customer Service

Programme #: 127741-2

The purpose of this 20 credit micro-credential is to provide learners with an opportunity for students to get real hands-on experience serving in a café, working with customers while at the same time learning essential sales techniques and skills. Learners will gain knowledge and skills of customer service techniques and product promotion.

MICRO - Food and Beverage Services

Programme #: 127744-2

The aim of this 20 credit micro-credential is to provide learners with
an opportunity for students to get real hands-on experience working within a hospitality environment preparing food and beverage items for service. Learners will gain skills and knowledge in culinary products and food safety, alcoholic and non-alcoholic beverages and how these are served in a hospitality environment.

Manage Workplace Impairment

This workshop is a journey of discovery. Learners are educated on how to keep themselves safe at work and what to do if there are other workers with drug and/or alcohol related problems, and putting workplace and their own safety at risk.

Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk.
Many substances impair judgement and compromise your safety at work. Hear about different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained. You will gain an understanding of how this can not only affect the individual as an employee, but also the community.

Plan your Future

Unexpected career change? Not too sure what the future looks like or what you want to do? This is a great course for anyone who has a dream but no plan on how to make it reality.

This course is not just for school students, but it is for anyone that has a dream and may want a different career. It delves into setting short and long term goals, as well as looking at every day costs and budgets. Research different career pathway options and look at ways to make their dream a reality!

(laptop or computer required)

Respectful Relationships

This is a 1-day workshop designed to give people an awareness of healthy relationships.
A respectful relationship is one of mutual respect, trust, good communication, understanding and honesty.

This course covers:
• Types of relationships
• Healthy vs unhealthy relationships
• Mentoring
• How to build a healthy relationship
• Toxic relationships
• Where to get help
• How to get help
(breathe, be brave, it is ok)

ITS Positive Employee

This is a self-management toolbox, where the focus is on personal growth and well-being. The learner will develop effective strategies for managing their stress, build resilience and how to manage your time wisely. Dive into the different ways to solve problems that may occur in the workplace or at home.

This course covers:
• Importance of managing your time
• Time management methods
• Processes to organise your time effectively
• Sources of stress
• Symptoms and consequences of stress
• Strategies for managing stress
• Identifying the problem(s)
• Effects of the problem(s)
• Different problem-solving methods

ITS Self Management Toolkit

This is a self-management toolbox, where the focus is on personal growth and well-being. The learner will develop effective strategies for managing their stress, build resilience and how to manage your time wisely. Dive into the different ways to solve problems that may occur in the workplace or at home.
This course covers:
• Importance of managing your time
• Time management methods
• Processes to organise your time effectively
• Sources of stress
• Symptoms and consequences of stress
• Strategies for managing stress
• Identifying the problem(s)
• Effects of the problem(s)
• Different problem-solving methods

Leadership 101

This interactive, motivating course is perfect for those that want to break down barriers that are preventing us from completing great opportunities - right through to those that have natural leadership skills that this course will enhance.

Leadership 101 is about the communication skills and confidence you need to be a leader. Working as a team, listening skills and giving constructive feedback are valuable transferable skills that employers are looking for. Having team meetings, planning and preparation are key elements needed to be able to achieve any objective. The course is more than that though – magic happens. We even have the shyest non-communicators learning to speak up as they break down barriers that can prevent the greatest of opportunities.

MICRO - Core Service Sector Skills

Programme #: 128780-1

The purpose of this micro-credential is to provide a credential that recognises the core, transferable service sector skills
required by people who wish to excel in customer service roles.
This micro-credential will provide customer service skills and knowledge required for individuals to work as part of an effective
team to foster a safe, sustainable, and productive workplace.

MICRO - Hospitality and Customer Service

Programme #: 127743-2

The aim of this micro-credential is to equip learners with the skills
and knowledge required for entry-level roles in hospitality, retail, and travel and tourism environments.
Learners will develop core competencies in communication,
customer service, and sales, while gaining essential knowledge of safe work practices and food safety requirements.

Manage Workplace Impairment

Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk.
Many substances impair judgement and compromise your safety at work. Understand the different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained.
You will gain an understanding of how this can not only affect the individual as an employee, but also the wider community.

In this course you will learn how to:
• Know consequences of drug and alcohol use in the workplace on staff safety
• Know consequences for an employee under the influence at work
• Understand how substance impairment in the workplace can affect future employment
• Know and understand the behaviours and protocols required in the workplace
• Understand the classifications of drugs, offences, and penalties
• Learn organizational policies and procedures on how drug and/or alcohol related problems are managed
• Learn what help is available for dealing with substance abuse

Preparation for Employment

Want to get work ready? Get to grips with what to expect when starting a new job. These two days will give you valuable tools to help kick start your career pathway.

Understand and be confident with the terminology used when filling out an important form. Learn about the different types of interviews and what behaviours are required to make a first impression. Learn how to understand employment agreements, rights as an employee and learn strategies to manage problems at work effectively.

(laptop or computer required)

Responsible Mixology

- Theory: Yes
- Practical: No

A taster for anyone wanting to work in the hospitality industry.

Learn knowledge of alcoholic and non alcoholic beverages and how these are presented in the industry. Understand the importance of being a responsible host to keep your customers, staff and community safe.