**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
for more info - TALK to us!
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"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
FACE-TO-FACE
LIVE ONLINE
CORRESPONDENCE ONLINE
Step 1
Step 2
Workplace communication
Live online
1 Day (9am-3pm)
NZQA Level 3
Strengthen communication across your organisation.
This short course helps participants understand how communication works and how to overcome common barriers. Learners gain strategies for clearer, more respectful dialogue – enhancing workplace culture, safety, and performance.
- Theory: Yes
- Practical: No
NB: LIVE Online
Delivered as a one-day workshop, with learners completing the assessment on the day.
NZQA units Included:
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
Group Only
X Factor Plus - Level 2
Correspondence (Online)
Self-Paced*
NZQA Level 2
Develop essential skills that employers notice.
Across four engaging days, learners strengthen their written and verbal communication, teamwork, customer service, and time-management abilities. Set in Seaside Sally’s, this course equips participants with confidence and competence to meet industry standards – a strong transition into employment or vocational training.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
24871 | 2 credits
Complete complex forms
1979 | 3 credits
Describe employment agreements
7123 | 2 credits
Apply a problem-solving method to a problem
9677 | 3 credits
Communicate in a team or group which has an objective
377 | 2 credits
Demonstrate knowledge of diversity in the workplace
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
57 | 2 credits
Provide customer service
28145 | 2 credits
Interact with customers in a service delivery context
Group Only
$318 excl GST pp
Workplace communication
Correspondence (Online)
Self-Paced*
NZQA Level 3
Strengthen communication across your organisation.
This short course helps participants understand how communication works and how to overcome common barriers. Learners gain strategies for clearer, more respectful dialogue – enhancing workplace culture, safety, and performance.
- Theory: Yes
- Practical: No
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
Group Only
$185 excl GST pp
X Factor Plus - Level 3
Face-to-face
5 Days (9am-3pm)
NZQA Level 3
Prepare future leaders for success.
An immersive experience in Seaside Sally’s simulated business, this course refines communication, leadership, and sales skills through real-world scenarios. Learners build confidence, apply product knowledge, and practise professional interaction – equipping them for frontline or supervisory roles in any service industry.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11097 | 3 credits
Listen actively to gain information in an interactive situation
9681 | 3 credits
Contribute within a team or group which has an objective
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
11818 | 4 credits
Demonstrate and apply product and/or service knowledge
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
Group Only
X Factor Plus - Level 2
Face-to-face
4 Days (9am-3pm)
NZQA Level 2
Develop essential skills that employers notice.
Across four engaging days, learners strengthen their written and verbal communication, teamwork, customer service, and time-management abilities. Set in Seaside Sally’s, this course equips participants with confidence and competence to meet industry standards – a strong transition into employment or vocational training.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
24871 | 2 credits
Complete complex forms
1979 | 3 credits
Describe employment agreements
7123 | 2 credits
Apply a problem-solving method to a problem
9677 | 3 credits
Communicate in a team or group which has an objective
377 | 2 credits
Demonstrate knowledge of diversity in the workplace
11941 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
57 | 2 credits
Provide customer service
28145 | 2 credits
Interact with customers in a service delivery context
Group Only
X Factor Plus - Level 3
Correspondence (Online)
Self-Paced*
NZQA Level 3
Prepare future leaders for success.
An immersive experience in Seaside Sally’s simulated business, this course refines communication, leadership, and sales skills through real-world scenarios. Learners build confidence, apply product knowledge, and practise professional interaction – equipping them for frontline or supervisory roles in any service industry.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11097 | 3 credits
Listen actively to gain information in an interactive situation
9681 | 3 credits
Contribute within a team or group which has an objective
9694 | 4 credits
Demonstrate and apply knowledge of communication process theory
11818 | 4 credits
Demonstrate and apply product and/or service knowledge
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
Group Only
$318 excl GST pp
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Address
Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487