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– Nelson Mandela
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Success in Retail
Correspondence (Online)
Self-Paced - 8 weeks
NZQA Level 2
Equip your people with the essentials for retail success.
This theory-based option focuses on product knowledge, communication, and awareness of theft and fraud in the workplace. Learners gain insight into how excellent service and sound knowledge drive customer satisfaction and business success.
- Theory: Yes
- Practical: No
NZQA unit 28301 v4 | 5 credits
Demonstrate knowledge of products and product information in a retail environment
NZQA unit 24997 v5 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment
$159 excl GST pp
Groups Only
Understand Customer Service
Correspondence (Online)
Self-Paced - 8 weeks
NZQA Level 2
Lay the groundwork for success in the service industries.
Ideal for new entrants to retail, hospitality, or tourism, this course blends theory and practice to develop essential customer-service skills. Learners explore workplace safety, legislation, and communication techniques that ensure every customer experience is professional and memorable.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA unit 14466 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry
NZQA unit 14469 | 2 credits
Provide customers with information about an establishment in the hospitality industry
NZQA unit 28145 v2 | 2 credits
Interact with customers in a service delivery context
NZQA unit 11968 | 4 credits
Demonstrate and apply knowledge of legislation applicable to sale of goods and services
$159 excl GST pp
Groups Only
Workplace Communication
Correspondence (Online)
Self-Paced - 8 weeks
NZQA Level 3
Strengthen communication across your organisation.
This short course helps participants understand how communication works and how to overcome common barriers. Learners gain strategies for clearer, more respectful dialogue – enhancing workplace culture, safety, and performance.
- Theory: Yes
- Practical: No
NZQA unit 9694 | L3 Cr 4
Demonstrate and apply knowledge of communication process theory
$75 excl GST pp
Groups Only
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0800 464 487
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0800 464 487