Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

* 1 day Pre-Requisite
This includes completing our Pre Assessment Project (PAP) prior to attending.

Make the step from learning to earning smoother.
Participants learn how to complete employment forms, understand contracts, and recognise their legal rights and obligations. They also develop practical strategies for solving common workplace problems. A straightforward course that builds confidence for first-time employees.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Prepare learners to excel in the retail environment.
Participants learn how to engage customers, assist with product selection, and maintain safe, ethical retail practices. The course also covers theft and fraud awareness — ensuring learners can contribute to secure and professional workplaces. Perfect for those seeking real, job-ready retail skills.

- Theory: Yes
- Practical: Yes (workplace or simulated)

NZ First Aid Cert is a 12hr course that covers the NZQA unit standards 6401, 6402 and 6400. This
course is held over 1.5 days for general courses or 2 school days for schools.
In addition, this course has further focus on managing first aid in emergency situations. There is
some teaching focused on Anaphylaxis, managing multiple patients, head injuries, environmental
conditions (hyper and hypothermia), spinal injuries, and eye injuries.
This course includes all course content from the Provide Basic Life Support and Foundation First Aid
courses. Learners must demonstrate their knowledge of managing first aid in emergencies, by managing 1
situation with 2 patients and the help of 1 bystander.

All assessments are scenario based.
• Eligible for NZQA unit standards 6401, 6402 and 6400.
• Meets WorkSafe NZ requirements for first aid training.
• It will give you a NZ First Aid Certificate that is valid for 2 years

Responsible service starts here.
Learners gain essential knowledge of alcoholic and non-alcoholic beverages, presentation standards, and host responsibility. This concise introduction promotes safety, professionalism, and community wellbeing — ideal for those beginning their hospitality journey.

- Theory: Yes
- Practical: No

Practical skills for confident retail employees.
Learners build their understanding of customer service, safe work habits, and the importance of a positive workplace culture. This course prepares participants to interact effectively with customers, maintain a safe environment, and represent their employer with pride.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Help your students or clients turn aspiration into action.
This course guides participants through setting personal and career goals, researching options, budgeting for everyday life, and creating an achievable plan for the future. Ideal for anyone considering study, training, or a career change.

(laptop or computer required)

- Theory: Yes
- Practical: No

Advance your learners’ retail expertise.
This course deepens understanding of workplace communication, teamwork, and customer service while addressing theft and fraud prevention. Learners leave with practical strategies to build trust, reduce risk, and deliver great customer experiences in modern retail settings.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Deliver service that shines.
This course prepares learners for the pace and expectations of café work. They practise engaging with customers, identifying sales opportunities, and creating welcoming, efficient service experiences that encourage repeat business. An excellent choice for schools or providers seeking strong café-service outcomes.

- Theory: Yes
- Practical: Yes (workplace or simulated)