Advance your learners’ retail expertise.
This course deepens understanding of workplace communication, teamwork, and customer service while addressing theft and fraud prevention. Learners leave with practical strategies to build trust, reduce risk, and deliver great customer experiences in modern retail settings.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Best suited for: Students leaving school and moving into trades-based industries, apprenticeships, labouring roles, logistics, warehousing, construction, automotive, engineering, manufacturing, infrastructure, or other hands-on work environments.

Delivery: Online learning with tutor support available. No practical component. Printable learning materials available for students who prefer a hard copy.

Why this pack matters

Young people entering trades-based and practical workplaces need to understand risk, responsibility, and the impact of poor decision-making before they arrive on site.

This pack helps students build foundational workplace safety awareness, including drug and alcohol-related issues and practical risk assessment. It supports students to move into mahi with stronger judgement, better safety language, and a better understanding of what employers expect.

Equip your people with the essentials for retail success.
This theory-based option focuses on product knowledge, communication, and awareness of theft and fraud in the workplace. Learners gain insight into how excellent service and sound knowledge drive customer satisfaction and business success.

- Theory: Yes
- Practical: No

Prepare learners to excel in the retail environment.
Participants learn how to engage customers, assist with product selection, and maintain safe, ethical retail practices. The course also covers theft and fraud awareness — ensuring learners can contribute to secure and professional workplaces. Perfect for those seeking real, job-ready retail skills.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Best suited for: Students preparing to leave school during Term 3 and move into work, training, or other practical pathways.

Delivery: Online learning with tutor support available. No practical component. No extra delivery required from teachers. Printable learning materials available for students who prefer a hard copy.

Why this pack matters

Many schools are seeing a significant number of students preparing to leave during Term 3, often because they are ready to move into mahi, training, or other practical pathways.

The School Leavers Readiness Pack gives these students a supported online option to complete additional Level 2 credits while also building practical skills for their next step.

This pack is ideal for students who are close to achieving their Level 2 qualification and need a focused, manageable way to gain further credits without requiring practical course delivery.

The learning focuses on future planning, time management, stress management, and employment agreements.

Students can complete the work online from school or home, with tutor support available through ITS. Schools can use this as a flexible Term 3 intervention for students who are at risk of leaving without the credits they need.

This pack can also work well as a school holiday learning project for students who need a focused way to keep progressing before fully transitioning out of school.

Lay the groundwork for success in the service industries.
Ideal for new entrants to retail, hospitality, or tourism, this course blends theory and practice to develop essential customer-service skills. Learners explore workplace safety, legislation, and communication techniques that ensure every customer experience is professional and memorable.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Practical skills for confident retail employees.
Learners build their understanding of customer service, safe work habits, and the importance of a positive workplace culture. This course prepares participants to interact effectively with customers, maintain a safe environment, and represent their employer with pride.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Deliver service that shines.
This course prepares learners for the pace and expectations of café work. They practise engaging with customers, identifying sales opportunities, and creating welcoming, efficient service experiences that encourage repeat business. An excellent choice for schools or providers seeking strong café-service outcomes.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Strengthen communication across your organisation.
This short course helps participants understand how communication works and how to overcome common barriers. Learners gain strategies for clearer, more respectful dialogue – enhancing workplace culture, safety, and performance.

- Theory: Yes
- Practical: No