Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

* 1 day Prerequisite
This includes completing our Pre Assessment Project (PAP) prior to attending

Programme #: 128780-1

The purpose of this micro-credential is to provide a credential that recognises the core, transferable service sector skills
required by people who wish to excel in customer service roles.
This micro-credential will provide customer service skills and knowledge required for individuals to work as part of an effective
team to foster a safe, sustainable, and productive workplace.

Programme #: 127743-2

A complete foundation for service-industry success.
Learners gain core skills in communication, customer care, sales, food safety, and workplace
safety. They explore how legislation and product knowledge shape quality service. A highly
versatile option for schools and community training programmes introducing learners to
hospitality or retail.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

Programme #: 127742-2

Prepare learners to succeed in employment and further study.
Participants build confidence through teamwork, communication, stress management, and self-organisation. They also develop practical understanding of employment law and personal presentation. A proven pathway for learners transitioning from education into real work environments.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Programme #: 129205-1

Real-world learning that builds employability.
Through practical study and simulated service scenarios, learners develop skills in stock
handling, safe work practices, and customer interaction. They finish ready for entry-level roles in
retail or service environments, confident in both product knowledge and workplace conduct.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Programme #: 127741-2

Develop well-rounded café and customer-service skills.
Participants learn to serve confidently in hospitality environments, combining customer engagement, product knowledge, and sales techniques. This micro-credential strengthens service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or customer-focused hospitality roles.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Programme #: 127744-2

The aim of this 20 credit micro-credential is to provide learners with
an opportunity for students to get real hands-on experience working within a hospitality environment preparing food and beverage items for service. Learners will gain skills and knowledge in culinary products and food safety, alcoholic and non-alcoholic beverages and how these are served in a hospitality environment.

Promote safer, more responsible workplaces.
This one-day session explores how alcohol, drugs, fatigue, and other factors affect judgement and safety. Participants learn to recognise impairment, respond appropriately, and understand legal obligations under the Misuse of Drugs Act 1975. An excellent complement to wellbeing or leadership training programmes.

- Theory: Yes
- Practical: No