Programme #: 127744-2

The aim of this 20 credit micro-credential is to provide learners with
an opportunity for students to get real hands-on experience working within a hospitality environment preparing food and beverage items for service. Learners will gain skills and knowledge in culinary products and food safety, alcoholic and non-alcoholic beverages and how these are served in a hospitality environment.

Promote safer, more responsible workplaces.
This one-day session explores how alcohol, drugs, fatigue, and other factors affect judgement and safety. Participants learn to recognise impairment, respond appropriately, and understand legal obligations under the Misuse of Drugs Act 1975. An excellent complement to wellbeing or leadership training programmes.

- Theory: Yes
- Practical: No

Help your students or clients turn aspiration into action.
This course guides participants through setting personal and career goals, researching options, budgeting for everyday life, and creating an achievable plan for the future. Ideal for anyone considering study, training, or a career change.

(laptop or computer required)

- Theory: Yes
- Practical: No

Programme #: 127743-2

A complete foundation for service-industry success.
Learners gain core skills in communication, customer care, sales, food safety, and workplace
safety. They explore how legislation and product knowledge shape quality service. A highly
versatile option for schools and community training programmes introducing learners to
hospitality or retail.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Your complete LCQ training solution.

This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.

* 1 day Pre-Requisite
This includes completing our Pre Assessment Project (PAP) prior to attending.

Make the step from learning to earning smoother.
Participants learn how to complete employment forms, understand contracts, and recognise their legal rights and obligations. They also develop practical strategies for solving common workplace problems. A straightforward course that builds confidence for first-time employees.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Programme #: 129205-1

Real-world learning that builds employability.
Through practical study and simulated service scenarios, learners develop skills in stock
handling, safe work practices, and customer interaction. They finish ready for entry-level roles in
retail or service environments, confident in both product knowledge and workplace conduct.

- Theory: Yes
- Practical: Yes (workplace or simulated)

Best suited for: Level 3 students who need a credit boost and stronger preparation for tertiary study, training, apprenticeships, employment, or other post-school pathways.

Delivery: Online learning with tutor support available. No practical component. Printable learning materials available for students who prefer a hard copy.

Why this pack matters

Students moving into tertiary study, training, apprenticeships, or employment need more than credits. They need to communicate clearly, work with people from different backgrounds, and understand how personal habits such as sleep and fatigue can affect performance, safety, and reliability.

This pack helps students build practical communication, cultural awareness, and self-management knowledge that supports a stronger transition beyond school.

Responsible service starts here.
Learners gain essential knowledge of alcoholic and non-alcoholic beverages, presentation standards, and host responsibility. This concise introduction promotes safety, professionalism, and community wellbeing — ideal for those beginning their hospitality journey.

- Theory: Yes
- Practical: No