People who attend this course will learn how to:
− Explain the role and functions of the Health and Safety Representative under the Health and Safety at Work Act 2015 and its Regulations;
− Explain the role of a Health and Safety Representative as an advocate for workers;
− Identify the obligations of a PCBU and WorkSafe New Zealand towards the Health and Safety Representative;
− Describe the risk management process and the importance of communication with workers and management;
− Describe the purpose, procedures and obligations applicable to a Provisional Improvement Notice (PIN); and
− Describe the rights and process for ceasing unsafe work.

Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk.
Many substances impair judgement and compromise your safety at work. Understand the different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained.
You will gain an understanding of how this can not only affect the individual as an employee, but also the wider community.

In this course you will learn how to:
• Know consequences of drug and alcohol use in the workplace on staff safety
• Know consequences for an employee under the influence at work
• Understand how substance impairment in the workplace can affect future employment
• Know and understand the behaviours and protocols required in the workplace
• Understand the classifications of drugs, offences, and penalties
• Learn organizational policies and procedures on how drug and/or alcohol related problems are managed
• Learn what help is available for dealing with substance abuse

Learn multiple strategies to manage your time, stress and group projects.
You will become a more effective employee by understanding the benefits of working in a diverse team, gaining knowledge on the processes required to use your time more effectively and ways to reduce stress.

In this course you will learn how to:
• Become an effective employee
• Develop the ability to work in a diverse team
• Understand the benefits of having diversity at school, workplace or at home
• Manage time effectively
• Prioritise and organise time successfully
• Understand sources and consequences of stress
• Know ways and strategies to manage and overcome stress
• Approach stress head-on with effective results

This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].
It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
• Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
• Be a responsible host and the importance of keeping your customers and community safe
• Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
• Understand the purpose and functions of licensing bodies and their roles
• Know the effects of alcohol and the impact it can have for a Licensed Premise
• Recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
• Deal with situations effectively whilst maintaining customer and staff safety.

2hrs shorter than the Foundation First Aid course - First Aid Refresher is just that, a course to refresh
a learner’s knowledge. As such, there is no specific assessments. However, learners will be observed
completing some practical scenarios in CPR, choking, traumatic injuries and medical emergencies.
Learners are expected to fully participate in every aspect of the course. This can include practical
scenarios, group discussions or tabletop exercises.

• Meets WorkSafe NZ requirements for first aid training.
• It will give you a First Aid Refresher certificate that is valid for 2 years

Learn the art of communication and how to overcome barriers.
Communication is an important factor in every day life and has many different channels. Discover ways to overcome barriers in communication and learn the solutions for becoming a more effective communicator.

In this course you will learn how to:
• Develop effective and efficient communication skills
• Learn solutions to overcoming communication barriers
• Understand cross-cultural communication and its significance
• Learn the art of reading and understanding body-language and non-verbal communication
• Develop attentive and active listening skills
• Effectively convey and receive messages in person, as well as digitally
• Learn to give and receive feedback
• Boost confidence in workplace communication skills

This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].
It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
• Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
• Be a responsible host and the importance of keeping your customers and community safe
• Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
• Understand the purpose and functions of licensing bodies and their roles
• Know the effects of alcohol and the impact it can have for a Licensed Premise
• Recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
• Deal with situations effectively whilst maintaining customer and staff safety.

NZ First Aid Cert is a 12hr course that covers the NZQA unit standards 6401, 6402 and 6400. This
course is held over 1.5 days for general courses or 2 school days for schools.
In addition, this course has further focus on managing first aid in emergency situations. There is
some teaching focused on Anaphylaxis, managing multiple patients, head injuries, environmental
conditions (hyper and hypothermia), spinal injuries, and eye injuries.
This course includes all course content from the Provide Basic Life Support and Foundation First Aid
courses. Learners must demonstrate their knowledge of managing first aid in emergencies, by managing 1
situation with 2 patients and the help of 1 bystander.

All assessments are scenario based.
• Eligible for NZQA unit standards 6401, 6402 and 6400.
• Meets WorkSafe NZ requirements for first aid training.
• It will give you a NZ First Aid Certificate that is valid for 2 years