People credited with this unit standard are able to describe the principles of health and safety risk assessment and apply health and safety risk assessment to a job role in accordance with regulatory requirements and industry good practice.

Upskill existing staff or prepare learners for higher-level hospitality roles.
Participants expand their knowledge of food safety, coffee production, and responsible alcohol service. They gain confidence working across a range of hospitality settings while understanding compliance and customer-care obligations.

- Theory: Yes
- Practical: No

Support learners to take ownership of their wellbeing and performance.
This practical workshop develops skills in stress management, time management, and problem solving – key attributes for sustained success at work and in life. Participants leave with strategies to stay organised, resilient, and focused under pressure.

- Theory: Yes
- Practical: No

People credited with this unit standard are able to describe the principles of health and safety risk assessment and apply health and safety risk assessment to a job role in accordance with regulatory requirements and industry good practice.

Help your learners stand out for exceptional service.
This course equips participants with the safe work habits and customer-interaction skills needed in retail and service environments. Learners gain the confidence to communicate effectively, handle enquiries, and build positive customer relationships — creating great first impressions every time.

- Theory: Yes
- Practical: (workplace)

Support skill growth for those already employed.
Participants develop teamwork, feedback, and communication techniques that enhance workplace relationships. They also learn about sleep management and wellbeing, improving both personal and team productivity. A strong option for professional development or re-engagement programmes.

- Theory: Yes
- Practical: Yes (workplace or simulated)

The perfect introduction to the world of hospitality.
Participants learn about workplace safety, product knowledge, and the importance of maintaining a secure, hazard-free environment. This course prepares learners for both front- and back-of-house roles and helps them understand compliance expectations under the Food Act 2014.

- Theory: Yes
- Practical: No

Set your people up for success from day one.
This course gives new workers a clear understanding of employment agreements, good-faith obligations, and workplace expectations. Learners unpack their rights and responsibilities as employees and gain the confidence to navigate real-world employment situations. A valuable start for anyone entering or re-entering the workforce.

- Theory: Yes
- Practical: No

Create confident leaders who communicate with purpose.
Leadership 101 develops active listening, constructive feedback, meeting participation, and teamwork skills. Participants learn how to plan, organise, and motivate others – emerging with practical tools and the self-belief to lead. Perfect for emerging leaders or students ready to step up.

- Theory: Yes
- Practical: Yes (workplace or simulated)