Make 2026 your year
for learning with ITS.
"Education is the most powerful weapon which you can use to change the world."
– Nelson Mandela
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ITS Responsible Employee
Correspondence (Online)
Self-Paced
NZQA Level 1
Set your people up for success from day one.
This course gives new workers a clear understanding of employment agreements, good-faith obligations, and workplace expectations. Learners unpack their rights and responsibilities as employees and gain the confidence to navigate real-world employment situations. A valuable start for anyone entering or re-entering the workforce.
- Theory: Yes
- Practical: No
NZQA unit 1978 | 3 credits
Describe basic employment rights and responsibilities, and sources of information and/or assistance
NZQA unit 4249 | 3 credits
Describe obligations as an employee
$95 excl GST pp
Groups Only
Leadership 101
Correspondence (Online)
Self-Paced
NZQA Level 3
Create confident leaders who communicate with purpose.
Leadership 101 develops active listening, constructive feedback, meeting participation, and teamwork skills. Participants learn how to plan, organise, and motivate others – emerging with practical tools and the self-belief to lead. Perfect for emerging leaders or students ready to step up.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA unit 11097 | 3 credits
Listen actively to gain information in an interactive situation
NZQA unit9681 | 3 credits
Contribute within a team or group which has an objective
NZQA unit3494 | 3 credits
Write minutes for a formal meeting
$125 excl GST pp
Groups Only
MICRO - Café & Customer Service
Correspondence (Online)
Self-Paced
NZQA Level 3
Programme #: 127741-2
Develop well-rounded café and customer-service skills.
Participants learn to serve confidently in hospitality environments, combining customer engagement, product knowledge, and sales techniques. This micro-credential strengthens service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or customer-focused hospitality roles.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11818 | 4 credits
Demonstrate and apply product and/or service knowledge
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
14441 | 5 credits
Provide café service in a hospitality establishment
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
$500 excl GST
Groups Only
ITS Self Management Toolkit
Correspondence (Online)
Self-Paced
NZQA Level 2
Support learners to take ownership of their wellbeing and performance.
This practical workshop develops skills in stress management, time management, and problem solving – key attributes for sustained success at work and in life. Participants leave with strategies to stay organised, resilient, and focused under pressure.
- Theory: Yes
- Practical: No
NZQA unit 12349 | 3 credits
Demonstrate knowledge of time management
NZQA unit 12355 | 3 credits
Describe strategies for managing stress
NZQA unit 7123 | 2 credits
Apply a problem-solving method
$159 excl GST pp
Groups Only
Licence Controller Qualification (LCQ)
Live online
1 Day (9am-4pm)*
NZQA Level 4
Your complete LCQ training solution.
This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.
* 1 day Prerequisite
This includes completing our Pre Assessment Project (PAP) prior to attending
NZQA unit 4646 v10 | L4 Cr2
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
NZQA unit 16705 v6 | L4 Cr3
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
$180 exc GST pp
Groups Only
MICRO - Core Service Sector Skills
Correspondence (Online)
Self-Paced
NZQA Level 3
Programme #: 128780-1
The purpose of this micro-credential is to provide a credential that recognises the core, transferable service sector skills
required by people who wish to excel in customer service roles.
This micro-credential will provide customer service skills and knowledge required for individuals to work as part of an effective
team to foster a safe, sustainable, and productive workplace.
NZQA unit 40045 v1 | 10 credits
Apply customer service techniques to provide quality customer
service interactions
NZQA unit 40048 v1 | 10 credits
Work effectively in a team to foster a safe, sustainable, and
productive workplace
$500 excl GST
Groups Only
In work skills
Correspondence (Online)
Self-Paced
NZQA Level 3
Support skill growth for those already employed.
Participants develop teamwork, feedback, and communication techniques that enhance workplace relationships. They also learn about sleep management and wellbeing, improving both personal and team productivity. A strong option for professional development or re-engagement programmes.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA unit 9705 | 3 credits
Give feedback on performance in the workplace
NZQA unit 11097 | 3 credits
Listen actively to gain information in an interactive situation
NZQA unit 9681 | 3 credits
Contribute within a group or team which has an objective
NZQA unit 21337 | 2 credits
Demonstrate knowledge of sleep and sleep management in relation to work performance
$159 excl GST pp
Groups Only
Licence Controller Qualification (LCQ)
Correspondence (Online)
Self-Paced
NZQA Level 4
Your complete LCQ training solution.
This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.
NZQA unit 4646 v10 | L4 Cr2
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
NZQA unit 16705 v6 | L4 Cr3
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
$138 excl GST
Groups Only
MICRO - Employability Skills and Work Readiness
Correspondence (Online)
Self-Paced
NZQA Level 2
Programme #: 127742-2
Prepare learners to succeed in employment and further study.
Participants build confidence through teamwork, communication, stress management, and self-organisation. They also develop practical understanding of employment law and personal presentation. A proven pathway for learners transitioning from education into real work environments.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
9677 | 3 credits
Communicate in a group/team which has an objective
12349 | 3 credits
Demonstrate knowledge of time management
12355 | 3 credits
Describe strategies for managing stress
24871 | 2 credits
Complete complex forms
1979 | 3 credits
Describe an employment relationship, and the application of employment law to that relationship
62 | 3 credits
Maintain personal presentation and a positive attitude in a workplace involving customer contact
33019 | 3 credits
Communicate in an organisation
$500 excl GST
Groups Only
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Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
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0800 464 487