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Health & Safety Risk Assessment
Live online
1 Day (9am-4pm with Assessment completed after the course)
NZQA Level 3
People credited with this unit standard are able to describe the principles of health and safety risk assessment and apply health and safety risk assessment to a job role in accordance with regulatory requirements and industry good practice.
NZQA unit 30265 v2 | L3 Cr 8
Apply health and safety risk assessment to a job role
$295 excl GST pp
Groups Only
MICRO - Café & Customer Service
Correspondence (Online)
Self-Paced - 8 weeks
NZQA Level 3
Programme #: 127741-2
Develop well-rounded café and customer-service skills.
Participants learn to serve confidently in hospitality environments, combining customer engagement, product knowledge, and sales techniques. This micro-credential strengthens service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or customer-focused hospitality roles.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11818 | 4 credits
Demonstrate and apply product and/or service knowledge
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
14441 | 5 credits
Provide café service in a hospitality establishment
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
$500 excl GST
Groups Only
MICRO - Success in Service Industries
Correspondence (Online)
Self-Paced - 8 weeks
NZQA Level 2
Programme #: 129205-1
Real-world learning that builds employability.
Through practical study and simulated service scenarios, learners develop skills in stock
handling, safe work practices, and customer interaction. They finish ready for entry-level roles in
retail or service environments, confident in both product knowledge and workplace conduct.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11971 | 3 credits Use safe work practices in a retail environment under supervision
11941 | 2 credits Establish and maintain positive customer service interactions in a retail environment
11938 | 5 credits Assist customers to select goods and/or services
28301 | 5 credits Demonstrate knowledge of products and product information in a retail environment
24997 | 5 credits Demonstrate knowledge of theft and fraud in a retail or distribution environment
$500 excl GST
Groups Only
Licence Controller Qualification (LCQ)
Live online
1 Day (9am-4pm)*
NZQA Level 4
Your complete LCQ training solution.
This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.
* 1 day Prerequisite
This includes completing our Pre Assessment Project (PAP) prior to attending
NZQA unit 4646 v10 | L4 Cr2
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
NZQA unit 16705 v6 | L4 Cr3
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
$180 exc GST pp
Groups Only
MICRO - Employability Skills and Work Readiness
Correspondence (Online)
Self-Paced - 8 weeks
NZQA Level 2
Programme #: 127742-2
Prepare learners to succeed in employment and further study.
Participants build confidence through teamwork, communication, stress management, and self-organisation. They also develop practical understanding of employment law and personal presentation. A proven pathway for learners transitioning from education into real work environments.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
9677 | 3 credits
Communicate in a group/team which has an objective
12349 | 3 credits
Demonstrate knowledge of time management
12355 | 3 credits
Describe strategies for managing stress
24871 | 2 credits
Complete complex forms
1979 | 3 credits
Describe an employment relationship, and the application of employment law to that relationship
62 | 3 credits
Maintain personal presentation and a positive attitude in a workplace involving customer contact
33019 | 3 credits
Communicate in an organisation
$500 excl GST
Groups Only
Managing Licenced Premises (LCQ)
Face-to-face
1 Day (9am-5pm)*
NZQA Level 4
Your complete LCQ training solution.
This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.
* 1 day Pre-Requisite
This includes completing our Pre Assessment Project (PAP) prior to attending.
NZQA unit 4646 | 2 credits
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
NZQA unit 16705 | 3 credits
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
$216 excl GST pp
Groups Only
Licence Controller Qualification (LCQ)
Correspondence (Online)
Self-Paced - 8 weeks
NZQA Level 4
Your complete LCQ training solution.
This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.
NZQA unit 4646 v10 | L4 Cr2
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
NZQA unit 16705 v6 | L4 Cr3
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
$138 excl GST
Groups Only
MICRO - Hospitality and Customer Service
Correspondence (Online)
Self-Paced - 8 weeks
NZQA Level 2
Programme #: 127743-2
A complete foundation for service-industry success.
Learners gain core skills in communication, customer care, sales, food safety, and workplace
safety. They explore how legislation and product knowledge shape quality service. A highly
versatile option for schools and community training programmes introducing learners to
hospitality or retail.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
14466 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality
industry
14469 | 2 credits Provide customers with information about an establishment in the hospitality industry
28145 | 2 credits Interact with customers in a service delivery context
11968 | 4 credits Demonstrate and apply knowledge of legislation applicable to sale of goods and services
20666 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
28301 | 5 credits Demonstrate knowledge of products and product information in a retail environment
14431 | 3 credits Demonstrate knowledge of food service styles and menu types in the hospitality industry
$500 excl GST
Groups Only
NZ First Aid Certificate
Face-to-face
1.5 days (12hrs)
NZQA Level 2, NZQA Level 3
NZ First Aid Cert is a 12hr course that covers the NZQA unit standards 6401, 6402 and 6400. This
course is held over 1.5 days for general courses or 2 school days for schools.
In addition, this course has further focus on managing first aid in emergency situations. There is
some teaching focused on Anaphylaxis, managing multiple patients, head injuries, environmental
conditions (hyper and hypothermia), spinal injuries, and eye injuries.
This course includes all course content from the Provide Basic Life Support and Foundation First Aid
courses. Learners must demonstrate their knowledge of managing first aid in emergencies, by managing 1
situation with 2 patients and the help of 1 bystander.
All assessments are scenario based.
• Eligible for NZQA unit standards 6401, 6402 and 6400.
• Meets WorkSafe NZ requirements for first aid training.
• It will give you a NZ First Aid Certificate that is valid for 2 years
NZQA unit 6401 v7 | 1 credits | Level 2
People credited with this unit standard are able to provide first aid.
NZQA unit 6402 v9 | 2 credits | Level 2
People credited with this unit standard are able to: provide basic life support, manage a foreign body airway obstruction, manage first aid for life threatening bleeding, and provide first aid management for a person in shock.
NZQA unit 6400 v7 | 2 credits | Level 3
People credited with this unit standard are able to manage first aid in an emergency situation.
$240 excl GST pp
Groups Only
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0800 464 487
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0800 464 487